Account Resolution Specialist

Xplore Inc.; Fredericton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A broadband services company in Canada seeks an Account Resolution Specialist to manage delinquent accounts through inbound and outbound calls. The ideal candidate will possess strong analytical skills and customer service orientation, with knowledge in billing and accounts receivable. A community college education and relevant experience are preferred. The position is based in Fredericton or Woodstock, NB, or Cornwall, ON.

Qualifications

• Minimum of 1-2 years of experience in a credit/collection role.
• Ability to handle high volume calls and customer disputes.

Responsibilities

• Handle inbound and outbound calls for delinquent accounts.
• Reconcile customer disputes regarding outstanding balances.
• Respond to cases and emails in a timely manner.

Skills

Knowledge of Microsoft Excel

Analytical skills

Strong interpersonal skills

Accounts Receivable Knowledge

Knowledge of Billing & Collection Procedures

Commitment to excellent customer service

Bilingualism

Education

Post-secondary education (Community College)

Tools

CRM system (Salesforce)

Microsoft Outlook

Microsoft Word

Job description

Xplore Inc. isCanada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

We are looking for an Account Resolution Specialist to join our team at our office in either Fredericton or Woodstock, NB, or Cornwall, ON. This position will be responsible for handling collections inbound and outbound calls, billing and administration for Xplore Inc. subscriber accounts.

Key Responsibilities Include

• Fast pace, high volume environment of inbound and outbound calls from and to delinquent Subscriber accounts.
• Answer all cases and email communication as required on a timely basis
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Other responsibilities as deemed necessary by the department.
  
  

The Ideal Candidate Will Possess

• Knowledge of Microsoft Excel, Outlook, and Word
• Well-developed analytical skills with an acute attention to detail
• Strong interpersonal and communication skills
• Accounts Receivable Knowledge/experience
• Knowledge of Billing & Collection Procedures
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Post-secondary education (Community College) and a minimum of 1-2 years of relevant experience in a credit/collection’s role, or an equivalent combination of training and experience
• Experience with a CRM system such as Salesforce is a definite asset
• Bilingualism is an asset
  
  

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.