Account Representative, Horticulture

Fossil Landscape Construction; Vancouver; On-site; CAD 80,000 - 95,000; Full time

Benefits offered by this job

Company truck

Phone for business use

RRSP/TFSA matching

Extended health benefits

Training sponsorship

Social events

Excellent work-life balance

Job summary

Fossil Landscape Construction in Vancouver is seeking an Account Representative to be the primary client contact and delivery driver of exceptional service across estates.

You will lead up to three maintenance crews, schedule weekly tasks, and ensure crews have the tools, materials, and plants needed to complete work to a high standard.

Qualifications

• 5+ years of experience in horticulture, preferably high-end residential.
• 3+ years supervising maintenance teams.
• Post-secondary education in horticulture is an asset.
• Experience with high-level service to discerning clientele.
• Experience with irrigation systems and landscape lighting.

Responsibilities

• Lead up to 3 maintenance crews to deliver quality and efficiency.
• Create a weekly schedule for crews with tasks in addition to regular maintenance.
• Ensure crews have tools, materials, and plants for tasks.
• Provide training across estate maintenance and staff feedback.
• Coordinate ordering of materials with the Maintenance Manager and supervise subcontracted partners.

Skills

Communication skills

Problem solving

Attention to detail

Client service

Leadership

Horticulture experience

Team supervision

Driver's license

Education

Post-secondary education in horticulture

Tools

Irrigation systems

Landscape lighting

Job description

About Us

Fossil is a leading landscape company in the Vancouver area. Our team bringsenthusiasm and passion to landscape maintenance and estate management. We focus on horticulture, client satisfaction, and development of our team.

About Us

Fossil is a leading landscape company in the Vancouver area. Our team bringsenthusiasm and passion to landscape maintenance and estate management. We focus on horticulture, client satisfaction, and development of our team.

About The Role

Client Contact

The Account Representative is the primary contact for assigned clients and is responsible for delivering an exceptional service experience. By building trusted relationships, anticipating client needs, and maintaining high standards of quality, this role helps ensure every property is cared for in a manner that reflects Fossil's commitment to excellence.

Crew Management

This role is also responsible for organizing and leading up to 3 maintenance crews to deliver exceptional quality and efficiency on all assigned properties. The role includes creating a weekly schedule for crews with tasks in addition to regular maintenance. The Account Representative ensures that crews have appropriate tools, materials, and plants for crews to successfully complete tasks.

The Account Representative is also expected to provide training in all aspects of estate maintenance, development and providing feedback to staff.

Additional responsibilities include the coordination of ordering materials with the Maintenance Manager, supervision and management of subcontracted industry partners, and coordination with appropriate Fossil employees for enhancement/special project opportunities.

Who we’re looking for

• Self-motivated and confidence in decision making.
• Strong written and verbal communication.
• Passionate in training and developing staff.
• Proactive in problem solving.
• Exceptional level of attention to detail.
• Genuine interest in exceeding client expectations.

Skills & Experience

• 5+ years of experience in horticulture (Preference to high-end residential maintenance)
• 3+ years of supervising maintenance teams.
• Post-secondary education in horticulture is an asset; (Certificate, Diploma, or Red Seal).
• Experience in providing high-level service to discerning clientele.
• Experience with irrigation systems and landscape lighting.Valid BC Class 5 driver’s license.

Compensation & Benefits

• Competitive Salary wage: $80,000-$95,000+ year based on experience.
• Annual bonus eligibility.
• Company truck to drive home and to site and phone for business use.
• Group savings plan with company matching (RRSP, TFSA, and savings).
• Extended health benefits – dental, vision, prescriptions, life & disability insurance.
• Red Seal / ITA sponsorship and reimbursement for approved training and education.
• Excellent work-life balance and supportive team culture.
• At least four company-sponsored social events each year

Job Details

• Schedule: Monday to Friday, 7:30 AM – 4:00 PM
• Full-time, Permanent
• Locations: Vancouver and West Vancouver