Account Representative

Canada Mortgage and Housing Corporation; Toronto; On-site; CAD 53,000 - 67,000; Full time

Job summary

A national housing authority in Ontario is seeking an Account Representative to provide operational and administrative support for the National Housing Strategy. Responsibilities include managing client inquiries, organizing data, and maintaining high documentation standards. Candidates should hold a relevant undergraduate degree and have strong analytical and communication skills, with a minimum of one year of experience.

Benefits

Annual individual performance bonus

Group insurance coverage

Support for personal and professional growth

Inclusive workplace culture

Qualifications

• Minimum of one year of relevant experience.
• Ability to manage multiple concurrent priorities.
• Strong understanding of serviced client groups in Canada.

Responsibilities

• Manage inquiries and offer support to internal and external clients.
• Maintain tools, resources, and data efficiently across platforms.
• Ensure documentation meets program audit requirements.

Skills

Organizational skills

Analytical skills

Problem-solving skills

Communication skills

Education

Undergraduate degree in business, finance, or commerce

Tools

MS Teams

SharePoint

Dynamics 365 CRM

Job description

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Travel Requirement : Travel not required

Language Skill Levels (Read / Write / Speak) : ZZZ

Security Requirement : Reliability Status

Salary : Our salaries generally range from $53,332.63 to $66,665.78 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose : to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust , where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee :

• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Indigenous and Northern Housing Solutions team in the Account Representative position. You will be responsible for providing operational and administrative support in the delivery of the National Housing Strategy and existing CMHC programs. This includes the administration and decisions relevant to underwriting, servicing, and lending activities for the purpose of data management, mitigating risks, optimizing client service, and achieving corporate objectives. You will provide superior quality service that contributes to a positive corporate image and sound business relationships with a broad range of clients through internal and external liaisons.

This is a temporary position until May 22, 2026.

What you’ll do :

• Manage inquiries by offering advice, support, and alternative solutions to internal and external clients through the communication of key decisions and interpretation of policies.
• Ensure that access to tools, resources, and data is organized and well maintained across multiple platforms including MS Teams, SharePoint, and Dynamics 365 CRM.
• Maintain up-to-date task planner, meeting agendas, minutes, and records of decision.
• Support the delivery of programs in assessing applications for completeness including data quality monitoring and reporting.
• Ensure that all documentation is in place in accordance with program audit requirements, and maintain a high standard of accuracy and data quality.
• Assist with the review, prioritization, and approval of subsidy, contribution, and loan applications under the National Housing Strategy (NHS) and existing CMHC programs.
• Participate in internal processes involving performance monitoring and quality assurance, by reviewing work and submitting detailed reports as required.
• Assume responsibility for working in a team environment in contribution to service standards and turnaround times.

What you should have :

• Undergraduate degree in a relevant field such as business, finance, or commerce, or equivalent experience.
• Minimum of one year of relevant experience.
• Demonstrated organizational skills and the ability to manage multiple concurrent priorities.
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills.
• Ability to establish and maintain effective working relationships.
• Strong understanding of serviced client groups in Canada, including related legal documentation.

It would be great if you also had :

• Sound knowledge of social and affordable housing, mortgage financing, real estate laws, default remedy, and / or property administration.

Posting closing date : Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans, and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process . If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful, don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!

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