Account Representative

East Penn Canada; Saskatoon; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

East Penn Canada is seeking an Account Representative to service national, regional and local accounts within the assigned territory. This non-commissioned role focuses on account management and training customers to support business growth.

The position involves on-the-road service calls, maintaining product merchandising at customer sites, and coordinating orders with attention to inventory and warranty needs. English communication and CRM usage are essential.

Qualifications

• 1–3 years of customer service experience in route sales, merchandising, or account management preferred.
• Experience in power storage, automotive, or industrial manufacturing/distribution is a strong asset.
• Strong customer focus with ability to build long-term relationships.
• CRM system experience, Salesforce preferred.
• MS Office Suite proficiency.

Responsibilities

• Conduct regular service calls at assigned customer locations (on the road for most of each workday).
• Ensure customers’ merchandising displays are current and promote East Penn products.
• Maintain inventories at customer locations such as retail stores and automotive dealerships.
• Review daily inventory reports and reconcile with actual inventory.
• Provide product training to customers, emphasising product value and benefits.
• Review customer product mixes and recommend orders based on sales trends.
• Liaise with customer contacts to confirm delivered orders are accurate.
• Perform battery inspections at customer sites and coordinate returns to East Penn warehouse.
• Provide warranty support for all assigned accounts.

Skills

Customer service

Account management

Communication

Time management

Self-motivation

Tools

Salesforce

MS Office

Job description

The Account Representative will be responsible for providing service to East Penn Canada’s national, regional and local accounts within their assigned territory. The Account Representative will also be responsible for providing training to customers, as appropriate, to support business growth.

Please note that this is a non-commissioned role focused exclusively on account management. It does not involve direct sales or sales targets.

East Penn Canada is seeking candidates with approximately 1–3 years of experience in account management, route sales, merchandizing, or a related field. This is a great opportunity for individuals looking to grow their careers in customer relationship management and develop within a supportive team environment.

Duties & Responsibilities

• Conduct regular service calls at assigned customer locations (on the road for most of each workday)
• Ensure customers’ merchandising (product displays, POP, and signage) are current and effectively promote East Penn’s products
• Maintain East Penn inventories, including product model inventories, at customer locations such as retail stores and automotive dealerships
• Review daily inventory reports & reconcile with actual inventory
• Provide technical information and product training to customers, emphasising product value, salable features, and buyer benefits
• Regularly review customer product mixes and recommend orders based on analysis of customer sales trends
• Liaise with customer contacts to confirm all orders delivered are accurate
• Efficiently and effectively perform battery inspections at customer sites (comprehensive product training will be provided)
• Deliver product to customer locations and pick up used and/or warranty claim products for return to East Penn Canada warehouse
• Provide warranty support for all assigned accounts

Experience, Skills & Competencies

• 1-3 years of customer service gained in route sales, merchandising, or account management preferred
• Experience within the power storage, automotive, or general industrial manufacturing/distribution sectors is a strong asset
• Strong customer focus with the ability to build and maintain long-term business relationships
• Solid planning, organizational and time management skills
• Very strong written and verbal communication skills in English
• Self-directed, able to work with minimal oversight, and highly results-driven
• Experience using a CRM system, with Salesforce experience highly preferred
• Working knowledge of MS Office Suite

Other Considerations & Requirements:

• Valid Class 5 driver’s license with no major driving infractions and willingness to travel within given territory daily
• Solid familiarity with Saskatoon and surrounding areas, with candidate residing within reasonable driving distance of East Penn’s branch location
• Background checks including criminal record, driver’s abstracts & employment references will be required for successful applicants

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