Account managers, Business

Desjardins Group; Saint-Hyacinthe; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services organization in Canada seeks a Business Account Manager. In this role, you will maintain and enhance client relationships, analyze accounts, and manage client satisfaction effectively. A bachelor's degree and at least six years of relevant experience are required, along with French language proficiency. This opportunity offers a competitive salary, annual bonuses, and comprehensive benefits including a defined benefit pension plan.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• A minimum of six years of relevant experience is required.
• Knowledge of French is required.

Responsibilities

• Maintain lasting, personal business relationships with clients.
• Analyze files of struggling clients and establish strategies.
• Manage accounts by ensuring client satisfaction and needs are met.
• Prepare service offers balancing satisfaction, profitability, and risk.

Skills

Action oriented

Communicates effectively

Customer Focus

Interpersonal Savvy

Drive results

Nimble learning

Education

Bachelor's degree in a related field

Job description

As a business account manager, you help maintain business relationships with struggling clients for accounts that have a major impact on the business sector. You balance portfolio profitability with client/partner satisfaction. You serve and maintain personal business relationships with businesses, associations and groups. The ability to communicate effectively and thoroughly understand clients’ expressed needs is therefore essential. You drive results by actively helping your unit achieve its sales and business development objectives. Your complex work and initiatives require extensive knowledge of the organization and your line of business. You advise and serve as specialist to clients. You represent and negotiate on behalf of Desjardins and enter the organization into agreements in accordance with current processes, standards and directives. You also have opportunities to establish and negotiate product and service terms. Interpersonal savvy is therefore essential. More specifically, you will be required to:

• Maintain lasting, personal business relationships with clients to promote services

• Analyze the files of struggling clients and meet with practitioners to establish a turnaround or collections strategy. Determine a course of action and negotiate terms

• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them. Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives

• Prepare integrated service offers that balance member/client satisfaction, profitability and risk. Negotiate terms

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of six years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

Action oriented, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date

2025-08-25