Account Manager, Ticket Sales & Service

TD Place; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A premier sports and entertainment venue in Ottawa seeks an Account Manager for Ticket Sales and Services. The role focuses on executing sales strategies to enhance the fan experience and grow ticket sales. Ideal candidates will have sales experience, strong communication skills, and be highly motivated to work in a dynamic environment. This position offers a competitive health benefits plan and opportunities for growth.

Benefits

Competitive health benefits plan

Dynamic team environment

Opportunities for growth

Qualifications

• 0-2 years in a direct sales or relationship management role.
• Experience in a high-volume sales and services environment.
• Strong organization and time management skills.

Responsibilities

• Execute ticket sales and service plans focusing on new fan acquisition.
• Manage existing group sales accounts through the execution of our ticket sales strategy.
• Utilize sales tactics to promote and sell ticket packages.

Skills

Sales experience

Customer relationship management

Strong communication skills

Bilingual (English and French)

Education

Post-secondary degree or diploma in Sports Business Management

Tools

Salesforce

Job description

Overview

Reporting to the Director, Ticket Sales and Service, the Account Manager, Ticket Sales and Services will be a high performing, sales and service professional, focused on the creation and delivery of the best sports and entertainment experience in the Greater Ottawa/Gatineau area. Our sales professionals work closely with members of our Sports Business Operations team (Business Intelligence, Brand & Content, Digital Marketing) to drive our fan engagement and conversion strategies.

What you’ll do

• Execute individual and/or group ticket sales and service plans focused on new fan acquisition, pro-active servicing and account growth.
• Grow the Ottawa REDBLACKS and Ottawa 67’s fan base by selling and servicing existing group ticketing packages and programs.
• Manage existing book of REDBLACKS and 67’s group sales accounts through the execution of our ticket sales and service plan.
• Enhance season seat member experience through pro-active sales and service strategies.
• Grow existing book of business through referrals, product add-ons, upgrades and cross selling other OSEG properties.
• Utilize traditional and non-traditional sales tactics to promote and sell ticket packages to consumers. Including cold calling, email, text and digital strategies.
• Grow, nurture and convert qualified leads by connecting fans with our various ticketing products.
• Manage customer relationship touch points, sales pipelines and opportunities through Salesforce.

What’s needed

• Completion of post-secondary degree or diploma in a Sports Business Management program is considered an asset.
• 0-2 years in a direct sales or relationship management role.
• Experience in a high-volume sales and services environment.
• Self-starter with ability to manage multiple priorities in a dynamic environment.
• Ability and eagerness to work through sales prospecting including handling sales calls, identifying sales opportunities and handling objections.
• Knowledge of the sales process including cold calling and face to face selling techniques.
• Strong communication skills, both verbal and written.
• Highly motivated with a preference to working in a high-paced environment.
• Strong organization and time management skills.
• Ability to work weekends and evenings on an as needed basis.
• CRM (Salesforce) experience considered an asset.
• Digital Sales and Marketing experience considered an asset.
• Bilingual in English and French is an asset.

Why OSEG?

Aside from working with one of Canada\'s Most Admired Corporate Cultures, you also have the ability to make a meaningful and powerful impact on the entertainment industry in Ottawa. Working at TD Place will provide you with a competitive health benefits plan, dynamic team environment and the ability to continuously learn and grow.

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67's. We are also home to the Ottawa Charge, Athletico Ottawa, Ottawa Blackjacks and Ottawa Rapid FC, and live events at TD Place. OSEG and its related Foundation were founded on the vision of its partners - to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place, is committed to providing a safe and enjoyable experience for all employees and guests. We encourage you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We appreciate the time and effort it takes to apply and thank all applicants for their interest. Our selection process utilizes AI to compliment application screening. We’ll reach out to candidates whose applications best match the role\'s requirements.

Interested? Please visit: https://www.tdplace.ca/careers/