Account Manager - Strategic

Lightspeed; Toronto; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A leading technology firm in Toronto is seeking an Account Manager - Strategic to drive retention and expansion for high-value customers. This role involves acting as the primary contact for major clients, developing strategies, and ensuring client satisfaction. Ideal candidates have experience in B2B Account Management and a proactive approach to customer success. Flexible hybrid work options and a range of benefits are offered.

Benefits

Flexible hybrid work environment

Unlimited paid time off

Health insurance and wellness benefits

Volunteer days

Qualifications

• Experience in enterprise-level Customer Success or Account Management in B2B settings.
• Proven ability to manage retention and growth for a large portfolio.
• Resourcefulness and proactive adjustment of strategies.

Responsibilities

• Act as the primary contact and account owner for Lightspeed’s largest customers.
• Develop and execute strategies for each customer in your portfolio.
• Manage Net Revenue Retention, including renewals and expansion.
• Build strong relationships by understanding client goals.
• Monitor customer data and health indicators.

Skills

Enterprise-level Customer Success

Account Management in B2B settings

Managing retention and growth

Team-building initiatives

Resourcefulness

Education

Bachelor’s degree in a relevant field

Job description

Hi there! Thanks for stopping by.

We’re looking for an Account Manager - Strategic to join our team in Montreal or Toronto. As an Account Manager - Strategic at Lightspeed, you’ll be part of our NoAM Retail engagement team, with the primary goal of driving retention and expansion within your book of high-value customers.

You aim to be a trusted partner by understanding your customers' goals and challenges, providing consistent value, and building long-term relationships based on mutual trust. Your ultimate goal is to help customers achieve their desired outcomes while exceeding expectations at every step.

What you'll be doing :

• Act as the primary contact and account owner for Lightspeed’s largest and most valued customers.
• Develop and execute strategies for each customer in your portfolio.
• Manage Net Revenue Retention, including renewals and expansion.
• Build strong relationships by understanding client goals and objectives.
• Conduct Business Reviews and Success Plans, collaborating with Strategic Account Executives as needed.
• Monitor customer data, go-live dates, and health indicators to develop retention and growth strategies.
• Collaborate across teams to ensure customer satisfaction and resolve at-risk accounts.
• Represent industry and customer needs within Lightspeed to support innovation.
• Collect and relay customer feedback to improve the customer journey and address product gaps.

What you need to bring :

• Experience in enterprise-level Customer Success or Account Management in B2B settings.
• Proven ability to manage retention and growth for a large portfolio.
• Experience initiating or contributing to team-building initiatives.
• Resourcefulness and proactive adjustment of strategies in response to change.

Even better if you have, but not necessary :

• Bachelor’s degree in a relevant field.
• Experience in fast-paced SaaS or technology environments.
• Industry expertise in retail.

We believe that people are more than just their CVs. If you’re unsure about your fit, apply and give it a try!

What’s in it for you?

Experience the Lightspeed culture...

• Flexible hybrid work environment (3 days/week in the office).
• Genuine career growth opportunities.
• Work in a team that’s big enough to grow but small enough to make an impact.

And enjoy benefits to keep you happy and healthy:

• Lightspeed RSU program (we are all owners).
• Unlimited paid time off.
• Flexible working policies.
• Health insurance and wellness benefits.
• Transit fee coverage possibilities.
• Paid parental leave.
• LinkedIn Learning access.
• Volunteer days.