Account Manager, SMB

SOTI; Mississauga; On-site; CAD 99,000 - 124,000; Full time

Benefits offered by this job

Annual bonus

Health and dental benefits

Pension plan

RRSP

TFSA

Stock matching

Discounts on Rogers services

Discounts on Blue Jays Tickets

Volunteer time off

Charity matching

Wellness programs

Job summary

Rogers is seeking a Vendor Manager to lead governance and financial oversight of key suppliers in our Network organization. You will ensure SLAs and KPIs are met, track performance, and drive cost-saving opportunities while coordinating cross-functional teams.

You will manage end-to-end contract execution, report on vendor spend, and align vendor outcomes with our long-term technology strategy. This role requires strong communication, analytics, and stakeholder management in a fast-paced

Qualifications

• 3+ years in vendor management, contract management, network, business, finance, accounting or similar background and can apply vendor management principles and best practices.
• Experienced in governance, interpreting and analyzing contractual SLA’s or KPIs, working with financial data, and managing vendor performance.
• Are a good communicator who can facilitate discussions, negotiate outcomes and align stakeholders, and have a relationship building attitude.
• Are highly analytical, can connect the dots to solve problems and provide alternative solutions and recommendations.
• Are detail oriented who can excel in the intricate details of contracts, KPIs and financial details, ensuring accuracy throughout the contract lifecycle.
• Consistently asking questions and can search for information to find answers, has a thirst for knowledge and is constantly learning.
• Ability to quickly pivot and prioritize tasks, while managing multiple initiatives and deadlines in a fast-paced environment.
• Are a team player, can proactively step in and offer help as required while balancing and prioritizing your work tasks, and achieving those task

Responsibilities

• Governance & Compliance: Lead regular performance reviews (weekly / monthly meetings) to ensure vendors meet contractual SLAs and KPI’s, and are making progress on projects and action items
• Performance Tracking: Regularly track vendor performance based on existing dashboards and performance indicators, identifying and addressing areas of improvement, and mitigating risks
• Contract Execution: Manage the end-to-end execution of the contract, including managing vendor outcomes to contract expectation, resolving gaps identified and issues raised by vendors and internal teams
• Financial Oversight: Manage and track monthly, quarterly and yearly spend for both OPEX and CAPEX, managing risks and identifying cost-saving opportunities or business value creation
• Relationship Management: Act as the bridge between the vendor and internal Rogers teams, including Procurement, Finance and multiple Network teams to resolve issues and drive innovation
• Documentation: Upkeep documentation as it relates to vendor performance, financials, and contractual items, ensuring items are accurately tracked and reported on regular cadence
• Strategic Alignment: Work across the Network organization and with vendors in ensuring vendor outcomes align with our long-term technology strategy

Skills

Vendor management

Contract management

Communication

Analytical

Attention to detail

Problem solving

Prioritization

Team player

Job description

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most.Together, we are proud to support 30 million Canadians each month through

Full-time

CA$99,100.00–CA$123,900.00 yearly

Permanent

Who we are looking for :

We are looking for vendor Manager who will lead the governance, performance management and financial tracking of our vendors. This role is a critical link in our Network organization, directly responsible for the operational integrity and financial performance of our most critical vendors. You will ensure that contractual SLA’s and KPI’s are met, and that the intended financial and operational benefits are realized in our network vendor agreements.

What you will do:

• Governance & Compliance: Lead regular performance reviews (weekly / monthly meetings) to ensure vendors meet contractual SLAs and KPI’s, and are making progress on projects and action items
• Performance Tracking: Regularly track vendor performance based on existing dashboards and performance indicators, identifying and addressing areas of improvement, and mitigating risks
• Contract Execution: Manage the end-to-end execution of the contract, including managing vendor outcomes to contract expectation, resolving gaps identified and issues raised by vendors and internal teams
• Financial Oversight: Manage and track monthly, quarterly and yearly spend for both OPEX and CAPEX, managing risks and identifying cost‑saving opportunities or business value creation
• Relationship Management: Act as the bridge between the vendor and internal Rogers teams, including Procurement, Finance and multiple Network teams to resolve issues and drive innovation
• Documentation: Upkeep documentation as it relates to vendor performance, financials, and contractual items, ensuring items are accurately tracked and reported on regular cadence
• Strategic Alignment: Work across the Network organization and with vendors in ensuring vendor outcomes align with our long‑term technology strategy

What you bring:

• You have 3+ years in vendor management, contract management, network, business, finance, accounting or similar background and can apply vendor management principles and best practices
• Experienced in performance governance, including interpreting and analyzing contractual SLA’s or KPIs, working with financial data, and managing vendor performance
• Are a good communicator who can facilitate discussions, negotiate outcomes and align stakeholders, and have a relationship building attitude
• Are highly analytical, can connect the dots to solve problems and provide alternative solutions and recommendations
• Are detail oriented who can excel in the intricate details of contracts, KPIs and financial details, ensuring accuracy throughout the contract lifecycle
• Consistently asking questions and can search for information to find answers, has a thirst for knowledge and is constantly learning
• Ability to quickly pivot and prioritize tasks, while managing multiple initiatives and deadlines in a fast‑paced environment
• Are a team player, can proactively step in and offer help as required while balancing and prioritizing your work tasks, and achieving those task

What’s in it for you?

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low cost gym membership
• Our commitment to the environment and diversity:
  
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: No Selection
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Network Design
Requisition ID: 333677

To support career growth, collaboration, and high‑performing teams, all Corporate Employees are expected to work onsite. We believe that in‑person connection strengthens our culture and drives industry‑leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.