Account Manager, Retention

Dash Social; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

Dash Social is seeking an Account Manager for its Customer Success team in Halifax. In this role, you will manage a portfolio of mid-market customers, ensuring they achieve success with the platform through proactive engagement and relationship building. The ideal candidate has 3-4 years of experience in a similar role, with strong communication and organization skills, and a business degree is a plus.

Benefits

Health and dental benefits

RRSP/401k matching

Quarterly wellness benefit

Donation matching program

Parental leave top up plan

Work from home benefit

Flexible working hours and location

Departmental and team-wide bonding activities

Qualifications

• 3-4 years of experience in account management, customer success, or sales.
• Proven track record of meeting or exceeding retention and growth targets.
• Confident in running virtual and in-person customer engagements.

Responsibilities

• Serve as the primary point of contact for customers, ensuring a smooth onboarding experience.
• Negotiate contracts, review terms, and manage approvals.
• Uncover opportunities for upsell and expansion.

Skills

Communication

Organization

Adaptability

Education

Degree in Business

Job description

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As an Account Manager on the Customer Success team, you will own a portfolio of Dash Social's existing mid-market customers, guiding them from platform adoption through to long-term success. Focused on driving gross retention and identifying expansion opportunities, you'll build trusted relationships with key stakeholders, proactively support customer goals, and ensure continued value from our platform. Partnering closely with the broader Customer Success team, you'll deliver a seamless and strategic customer experience that supports retention, satisfaction, and sustained revenue growth.

Responsibilities

Retention & Customer Success

• Serve as the primary point of contact for your customers, ensuring a smooth onboarding experience and ongoing value through proactive engagement.
• Negotiate contracts, review terms and conditions, propose pricing within package guidelines, and manage approvals in partnership with legal counsel.
• Monitor account health and platform usage to identify risks and opportunities, delivering relevant content and product updates to drive continued adoption.
• Establish and maintain strong relationships with key stakeholders, keeping accurate account maps.

Expansion & Growth

• Uncover opportunities for upsell and expansion by providing strategic insights and clearly articulating platform value to customer stakeholders.
• Navigate complex buying cycles involving both business and technical decision-makers, collaborating internally to drive results.

Cross-Functional Collaboration

• Partner with platform specialists to deliver tailored product training and ensure customer enablement across essential features.
• Stay current on product capabilities, supporting materials, and industry trends to bring a competitive edge to your conversations.
• Share customer feedback and competitor insights with internal teams to influence product strategy and go-to-market messaging.

Desired Skills and Experience

The ideal candidate is an experienced sales representative and/or account manager, with an ability to effectively adapt to a fast pace, rapidly changing industry and company. We require exceptional communication skills in order to build and maintain the trust of our existing customers.

• 3-4 years of experience in account management, customer success, or sales.
• Proven track record of meeting or exceeding retention and growth targets.
• Excellent communication skills and the ability to build trust with customers and cross-functional teams.
• Highly organized, adaptable, and comfortable operating in a fast-paced, evolving environment.
• Motivated by personal growth, a team-first attitude, and a willingness to go above and beyond to get the job done.
• Confident running both virtual and in-person customer engagements.
• A degree in business is a strong asset.

Don't meet every qualification? Research shows that equity deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Social is committed to diversity, equity, and inclusion by being representative of the diverse communities that we serve. We have a culture that values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications don't match up perfectly, we encourage you to still apply. You may be the best candidate for this role.

About Dash Social

The only tool you need to outsmart social

Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit dashsocial.com.

At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.

Work With Us

At Dash Social, we strive to build great solutions that solve real problems for marketers, and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched, we believe that collaboration and support among the team is what propels us forward.

Dash Social would not exist without the dedicated employees who contribute their unique skills, voices, and ideas to the long-term success of the company. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product, and work environment.

Dash Social's hiring practices and company culture does not condone discrimination based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Employee Benefits

At Dash Social our team is our competitive advantage. We are committed to supporting one another and we work hard to make sure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:

• Vacation, personal days and sick time
• RRSP/401k matching
• Quarterly wellness benefit
• Donation matching program
• Parental leave top up plan
• Work from home benefit
• Flexible working hours and location
• Departmental and team-wide bonding activities

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Management

• Industries

  Software Development

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