Account Manager - Remote (Temporary 3 months)

Yellow Pages / Pages Jaunes – Canada; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading company in digital visibility is seeking an Account Manager for a temporary remote position. The role involves ensuring customer satisfaction, monitoring campaign performance, and collaborating with sales teams. Ideal candidates will have a Bachelor’s degree, B2B experience, and strong communication skills.

Qualifications

• 2-3 years in performance media sales/marketing advisory.
• Experience managing B2B relationships with small- to medium-sized businesses.
• Bilingual in French and English required.

Responsibilities

• Ensure customer satisfaction and address any concerns.
• Monitor campaign performance and provide recommendations.
• Collaborate with sales for upsell opportunities.

Skills

Communication

Customer Service

Performance Monitoring

SEO

Digital Products Knowledge

Education

Bachelor’s degree in Commerce

Tools

Google Analytics

Kenshoo

SF.com

Job description

Account Manager - Remote (Temporary 3 months)

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Account Manager - Remote (Temporary 3 months)

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100% Multi-Channel Ads – Temporary (3 months) Remote

An Account Manager at Yellow Pages, what is it?

Want to contribute to the development and prosperity of local small and medium-sized businesses? Welcome to Yellow Pages! As a Google Premium Partner and Meta Marketing Partner, Yellow Pages is a leader in digital visibility for companies across Canada.

The Account Manager plays an integral role within the customer account team, ensuring the flawless delivery, accuracy, and quality of the customer’s portfolio and investment. The Account Manager is the primary liaison between the customer, sales rep, customer service, and the production team throughout the organization. The responsibilities of the Account Manager are critical to creating and maintaining a positive end-to-end experience with our largest Customers – including a focus on proactive monitoring of the customer’s advertising solutions and evaluation of results, all in an effort to minimize risk and issues, maintain the optimal performance of the investment, and identify opportunities for incremental success. In accordance with their strategic knowledge and the credibility they will have established with the client, they will be able to identify avenues for diversification and growth on the account, which they will then work in close collaboration with sales.

Responsibilities:

• Customer satisfaction assurance: Welcomes customer and explains the servicing model. Checks in with customers immediately after fulfillment to gauge contentment and address any concerns. Responds directly to customer inquiries regarding products, program performance, or optimization opportunities. Investigates and coordinates resolution of issues. Ensures delivery of optimal results and customer satisfaction.

• Performance monitoring: Reviews and monitors campaign performance through analytics and reporting. Identifies opportunities and makes recommendations for solutions. Facilitates regular performance reviews with relevant teams. Hosts and presents campaign performance to ensure client understanding and satisfaction.

• Sales collaboration: Acts as a trusted advisor using extensive product knowledge. Coordinates follow-up on upsell opportunities with sales. Collaborates closely with sales and production teams.

• Delivery of products and services: Coordinates with the customer and fulfillment team for content gathering, objective alignment, and timely delivery.

What do you need to become an account manager at Yellow Pages?

Qualifications:

• Bachelor’s degree in Commerce or 2-3 years in performance media sales/marketing advisory
• Experience managing B2B relationships with small- to medium-sized businesses
• Understanding of website usability, SEO, social media, and digital products, with ability to interpret performance results
• In-depth knowledge of SEM and display advertising
• Excellent communication skills, both written and verbal
• Google Analytics & Kenshoo certification mandatory
• Bilingual in French and English required
• Intermediate knowledge of SF.com

Assets:

• Strong interpersonal skills and customer service orientation
• Flexibility and adaptability
• Self-motivated and proactive
• Excellent organizational and time management skills
• Ability to manage multiple projects simultaneously
• Proven results-driven influence
• Team player attitude

Ready to join Yellow Pages and contribute to local business growth? Apply now.

About Yellow Pages

Founded in 1908, Yellow Pages continues to evolve, offering innovative products and services to over 125,000 clients. We facilitate connections between Canadian small and medium-sized businesses and their customers through tailored marketing and digital media solutions, with over 76% of revenue from digital offerings.