Account Manager OR / ICU / AT.

Medtronic; Manitoba; On-site; CAD 67,000 - 101,000; Full time

Job summary

A leading company in the medical device industry is seeking an Associate Account Manager to drive sales and expand market presence. The role involves building relationships with healthcare professionals, educating them on products, and achieving sales targets. Candidates should have experience in healthcare or engineering, with strong communication and organizational skills.

Qualifications

• Minimum 4 years in healthcare or engineering with a High School diploma.
• Minimum 2 years in healthcare or engineering with an Associate’s Degree.
• Sales experience is an asset.

Responsibilities

• Promotes and sells Medtronic's products within assigned areas.
• Develops and maintains relationships with stakeholders.
• Conducts market research and implements strategies.

Skills

Results-oriented

Relationship-focused

Adaptable

Self-starter

Effective communicator

Education

High School Diploma or GED

Associate’s Degree / College Diploma

Job description

The primary objective of the Associate Account Manager (AAM) role is to expand sales of Medtronic products and convert competitive products in compliance with company policy and strategic direction. The AAM supports and follows the guidance of the Account Manager in sales activities, servicing, and case coverage. Successful development in this role may lead to full territory responsibilities, potentially involving relocation.

A Day in the Life

• Promotes and sells Medtronic's products and services within an assigned geographic area or specific customer accounts to meet or exceed sales targets.
• Develops, builds, and maintains long-term relationships with stakeholders including distributors and healthcare professionals.
• Identifies leads, assesses needs, and provides product services to maximize benefits for customers.
• Educates customers about the company's products and services.
• Conducts market research on customers and competitors' activities.
• Implements and adjusts market development strategies as needed.
• Gathers and communicates customer feedback on products to internal teams like R&D, Operations, and Marketing.
• Reports complaints and Adverse Drug Reactions (ADR).
• Increases market penetration and drives incremental sales for the assigned portfolio.
• Supports sales and marketing projects, including clinical case support as required.
• Serves as a coach and mentor to share lessons on building successful territories.
• Meets or exceeds sales goals and performance objectives.
• Grows sales within the portfolio and contributes to team performance.
• Understands the sales cycle in the OR environment.
• Implements business and marketing strategies aligned with regional and national priorities.
• Assists in preparing sales forecasts with the Account Manager.
• Segments and leverages the portfolio to maintain or become the key supplier at the institution level.
• Knows technologies, products, procedures, and competitors to support customers effectively.
• Organizes and covers the territory regularly.
• Maintains detailed knowledge of account structures and objectives.
• Manages and optimizes field inventory, including stock nearing expiry and quality actions.
• Documents clinical and sales activities into Salesforce.
• Continually trains on product lines and current literature.
• Leverages field tools and digital content with customers.
• Supports clinical demands and provides training on portfolio products.
• Aligns with the strategic plans of institutions to grow share and introduce new therapies.
• Participates in product trials and evaluations.
• Attends regional and major meetings.
• Maintains ethical standards and compliance with policies and the code of conduct.

Minimum Requirements

• High School Diploma or GED, or Associate’s Degree / College Diploma, or equivalent.

Job Experience

• Minimum 4 years in healthcare or engineering with a High School diploma or GED.
• Minimum 2 years in healthcare or engineering with an Associate’s Degree / College Diploma.
• No minimum experience required with a bachelor’s degree.
• Sales experience is an asset but not mandatory.

Skills / Competencies

• Results-oriented and accountable.
• Passionate, driven, and relationship-focused.
• Adaptable to market changes and customer needs.
• Self-starter capable of working independently.
• Strong business acumen and organizational skills.
• Effective communicator and trainer.
• Ability to understand political dynamics and influence stakeholders.
• Capable of introducing new concepts comprehensively.

Nice to Have

• Organized, detail-oriented, and able to manage multiple projects.
• Excellent communication and presentation skills.
• Ability to work independently with appropriate training.
• Salary range: $67,000 - $101,000.