Account Manager, North America

Wenco (a Hitachi Construction Machinery subsidiary); Richmond; On-site; CAD 70,000 - 80,000; Full time

Job summary

Wenco, a Hitachi Construction Machinery subsidiary, is seeking an Account Manager in Richmond, BC. The role leads regional sales, builds relationships with customers and partners, and drives revenue targets.

You will develop and deliver initiatives, represent Wenco at tradeshows, and collaborate across functions to maximize opportunities and customer satisfaction.

Qualifications

• Minimum 5 years of experience in a sales position within the mining or mining services industry
• Trade , Business, or Engineering qualification
• Demonstrated success in selling high‑end solutions within a mining and industrial environment
• Technical background, with experience in engineering, mining, or technology business
• Proven ability to influence cross‑functional teams without formal authority
• Intermediate‑level sales related ERP skills

Responsibilities

• Deliver Regional Sales, Profit and Operational Targets
• Achieve annual sales targets including revenue and pipeline growth
• Actively develop, support and deliver initiatives to target competitor products
• Collaborate with the broader Wenco business stakeholders to convert a greater proportion of opportunities
• Establish and promote trusting relationships with key internal and external customers
• Responsible for building the Wenco brand in the region through attendance at tradeshows, co-writing papers, delivering presentations at events and building solid client relationships
• Continuous Improvement to Customer Service
• Promote customer‑centric focus, innovation in products, services and ways of interacting with internal customers which add value to the customer and Wenco
• Positively influence the customer perception through effective representation of Wenco and related products in the marketplace
• Treat customers with respect, seek customer insight proactively, build relationships of trust with customers and encourage customer focus among all employees and contractors
• Manage and resolve customer complaints effectively and in a timely manner
• Technical Knowledge
• Continually improve self‑knowledge of Wenco product and related mining processes
• Gather and communicate market and competitor information
• Learn and adopt the Miller Heiman sales methodology as promoted by Wenco
• Have a clear understanding of how information technology can benefit mines in terms of safety, productivity, maintenance and management.

Skills

Sales experience

Mining industry knowledge

Cross-functional influence

ERP basics

Education

Trade , Business, or Engineering qualification

Job description

Reporting to the Regional Manager, the Account Manager is responsible for being a key contributor to the overall performance of the global sales team and revenue targets. They take the lead in ensuring client satisfaction and collaborate both locally and across the broader business to develop sustainable networks and relationships that extend across functions and organizations, including external partners and distributors. Additionally, they are responsible for filtering communication between the client and the company.

Key Deliverables and Responsibilities

Deliver Regional Sales, Profit and Operational Targets

• Ensuring best commercial practice is achieved at all times
• Achievement of annual sales targets including revenue and pipeline growth
• Actively develop, support and deliver initiatives to target competitor products
• Collaborate with the broader Wenco business stakeholders to convert a greater proportion of opportunities
• Establish and promote trusting relationships with key internal and external customers
• Responsible for building the Wenco brand in the region through the attendance of tradeshows, securing opportunities for co‑writing papers, delivering presentations at events and building solid client relationships

Continuous Improvement to Customer Service

• Promote customer‑centric focus, innovation in products, services and ways of interacting with internal customers which add value to the customer and Wenco
• Positively influence the customer perception through effective representation of Wenco and related products in the market place
• Treat customers with respect, seek customer insight proactively, build relationships of trust with customers and encourage customer focus among all employees and contractors
• Manage and resolve customer complaints effectively and in a timely manner

Technical Knowledge

• Continually improve self‑knowledge of Wenco product and related mining processes
• Gather and communicate market and competitor information
• Learn and adopt the Miller Heiman sales methodology as promoted by Wenco
• Have a clear understanding of how information technology can benefit mines in terms of safety, productivity, maintenance and management.

Experience and Knowledge

• Minimum 5 years of experience in a sales position within the mining or mining services industry
• Trade , Business, or Engineering qualification
• Demonstrated success in selling high‑end solutions within a mining and industrial environment
• Technical background, with experience in engineering, mining, or technology business
• Proven ability to influence cross‑functional teams without formal authority
• Intermediate‑level sales related ERP skills

Skills and Abilities

• Comfortable presenting to large groups from varied backgrounds
• Energetic, enthusiastic, results driven
• Exceptional written and verbal communication skills
• Understanding of modern business systems
• The generation and closure of new business
• Excellent teamwork skills
• Holds current driver’s license in relevant state or region
• Exceptional time management

Travel

Often (30% - 50%)

Base salary of $70,000 - $80,000, commensurate with experience and qualifications. In addition to the base salary, this role is eligible to participate in the company's sales incentive compensation plan.