Account Manager, Multi-Dwelling Unit

Cogeco Connexion; Meaford; On-site; CAD 60,000 - 80,000; Full time

Job summary

A telecommunications company is seeking a sales-focused MDU Account Manager in Meaford, Ontario. This role entails direct sales and lead generation, establishing relationships with property developers and management, as well as maintaining customer connections. Candidates need at least 5 years of sales experience, and a college diploma in business or related fields is required. Bilingualism is an asset.

Benefits

Competitive salary

Medical coverage

401(k) plan eligibility

Paid Time Off (PTO) programs

Tuition Reimbursement

Qualifications

• Minimum 5 years of experience in a sales environment with excellent results.
• Bilingualism is an asset.
• Door-to-door sales or technical sales support experience is helpful.

Responsibilities

• Manage and grow customer penetration across multi-dwelling communities.
• Develop strong relationships with property management.
• Build and maintain relationships with property developers.

Skills

Negotiation skills

Communication skills

Sales strategy

Customer service

Problem-solving

Education

College diploma in business, marketing or related discipline

Tools

G-Suite

Job description

Overview

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Position Summary

In accordance with established procedures, policies, standards and available tools, the role holder is responsible for direct sales and lead generation for maximum market penetration, the negotiation, execution and administration of Breezeline agreements including MDU VAR agreements, assisting with access agreements and New Home Builder offers while ensuring that we are first to act for brand new residential developments in the region, within our current market and as part of its territorial expansions.

Leveraging sales strategies, such as door-to-door, outbound telemarketing and participating at corporate and local events to meet sales targets, the incumbent is expected to sell and/or generate valid leads that enable Breezeline to sell and retain products and services in a timely and professional manner in their assigned area. More specifically, the MDU Account Manager is expected to acquire new partnerships with Rental offices, property developers, builders and property managers/superintendents, to maximize penetration and wallet share.

Main Responsibilities

• Manage and grow customer penetration across your portfolio of multi-dwelling and apartment communities to meet and exceed targets assigned by leadership.
• Develop strong relationships with property management and support staff in an effort to promote the acquisition and retention of Breezeline internet customers.
• Build and maintain positive relationships with property developers, builders and other key business contacts, identifying their needs and responding to them in a timely manner with the utmost professionalism, thereby ensuring strong business relationships.
• Works closely with Network Expansion to ensure new area builds are completed on time and supports customer pre-sell activities.
• Ensures that all Home Builder sites are accurately updated and maintained in territory
• Conducts relevant sales activities within Home Builder sites as required
• The individual and team must be continuously looking at ways to grow the business whether it be from an efficiency perspective, penetration, or to generate new PSUs and Revenue for Cogeco
• Responsible for sales in assigned areas; initiate contacts, identify and identify customer needs, propose tailor-made solutions and close sales.
• Submit all documents relating to sales activities and ensure their accuracy (proper management of the sales funnel).
• Responsible for various administrative tasks, including CRM management, completion, submission and accuracy of all prospect activity reports, agreements and necessary planning specifications for assigned areas and partners.
• Responsible for gathering information, developing and executing creative approaches to acquiring customers. Provides market intelligence to help combat competitor offerings and strategies
• Represent Breezeline at events in the region, by playing an active role within business associations, in particular by attending events outside of opening hours.
• Assist, as necessary, in responding to requests from other functional units and participate in special projects or carry out other tasks, as required.
• As part of their employment, employees must take all necessary measures to ensure the health and safety of themselves, their colleagues and the general public. At all times, they must wear the personal protective equipment available and respect the health and safety policies, procedures, directives and instructions issued by Cogeco.
• To support Cogeco\'s ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to the needs of external and internal customers and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the client\'s needs.
• Prepares, negotiates and executes new VAR contracts and renewals for all contract types. Works with Finance and management to ensure contracts meet customer needs and benefit Breezeline.
• Actively prospects for new opportunities for Breezeline within existing accounts and potential accounts to maximize Breezeline’s revenue and margin potential.
• Offers outstanding services and a customer focus that will provide an added value to customers to increase their loyalty to Breezeline.
• Makes every effort to retain customers who want to cancel their subscription or downgrade their level of service. Actively works with customers to find creative solutions that will benefit both parties
• The individual and team must be continuously looking at ways to grow the business whether it be from an efficiency perspective, penetration, or to generate new PSUs and Revenue for Breezeline.

Essential Qualifications

Education

• College diploma in business, marketing or other related discipline or a combination of post-secondary education and equivalent professional experience.
• Bilingualism is an asset

Professional Experience

• Door to door sales, technical sales support, telephone sales (telemarketing) or working knowledge of the sales cycle and cross-selling skills would be an asset.
• Minimum 5 years of experience in a sales environment during which you obtained excellent sales results in the ICT (information and communications technologies) sector.

Special Skills

• Excellent negotiation skills and great ability to influence, in addition to leadership qualities to close sales.
• Professional knowledge of G-Suite
• General understanding of telecommunications
• Ambitious, proactive, motivated and performance-oriented with the ability to work under pressure
• Detail-oriented with the ability to analyze and identify sales opportunities and is committed to contributing to the success of the organization.
• Very good listener and excellent communication skills (oral and written).
• Interpersonal skills with a positive and professional attitude towards customer service.
• Self-motivated with the ability to take initiative and solve problems independently. Be organized and able to assess the quality of your own work.
• Open to changes with a willingness to learn and a positive attitude towards work and contribution to teams.
• Valid driving license

Physical Requirements and Visual Acuity

• Numerous trips
• Required to operate in all weather conditions

Available Benefits

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues

Location : Aiken, SC

Company : Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [e-mail]