Account Manager (Montreal)

Servomax Inc; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A coffee services provider is seeking an experienced Account Manager to lead client relations and drive sales. Candidates should have a Bachelor's degree and 3-7 years of experience in account management. Strong communication skills in French and English are essential. This position offers great training, free coffee, and a balance in work-life dynamics. The role is based in Montreal.

Benefits

Free quality coffee

Health coverage

Employee discounts

Competitive compensation

Qualifications

• Minimum of 3 to 7 years of relevant work experience.
• Strong verbal and written communications skills in both French and English.
• Ability to work autonomously.

Responsibilities

• Serve as the lead point of contact for assigned portfolio of clients.
• Build and maintain strong and enduring customer relationships.
• Generate sales among client accounts, including upselling and cross-selling.

Skills

Account Management

Communication

Customer Service

Food and beverages industry

Education

Bachelor’s degree in a related field

Tools

CRM software

MS Office applications

Job description

Overview

Good Coffee Brings People Together – Fancy a cup?

If you’re a coffee passionate looking to work in a stimulating and challenging industry, you’ve potentially landed on your future job. Allow us to introduce ourselves. We are Servomax, an office coffee services provider who is looking to help Canadian employers create a work environment that promotes their team’s well-being. From coffee, to snacks, and even catered meals – we’ve got everything our clients need to take their office experience to the MAX.

What is it like to work at Servomax?

Working at Servomax is taking part in a fast-growing team with big corporate objectives. We aim high, but only because we have the best people to support us. Think of a small group of talented, professional individuals coming together to create a massive impact through innovative equipment, quality products, and outstanding, reliable service. Build long-lasting relationships with clients and team members and contribute to the modern transformation of office breakrooms across the country.

We’ve also got awesome benefits!

FREE quality coffee, work-life balance, health coverage, employee discounts, competitive compensation and more!

We’re currently looking for an

ACCOUNT MANAGER

Role overview
Our team of coffee experts is responsible for the distribution and service of a variety of commercial coffee equipment. Our account managers ensure customer satisfaction and quality across our offerings, adding a friendly, coffee shop quality to the office experience of our clients. Our current sales team has decades of industry specific expertise and is very well positioned to make the best recommendations for your office needs.

An ideal candidate will have a basic background in some, or all, of the following skills and concepts :

• Account Management
• Communication
• Coffee
• Ability to Work Independently to Servomax standards
• Customer Service
• Food and beverages industry

As a new employee you will get set up on a comprehensive training plan that covers fundamental skills, tools, and intradepartmental knowledge necessary to be successful and efficient before entering the field

Responsibilities

• Serve as the lead point of contact for assigned portfolio of clients
• Update client’s activities in the CRM database
• Build and maintain strong and enduring customer relationships
• Generate sales among client accounts, including upselling and cross-selling
• Execute and renew contracts
• Prepare business reviews and sales reports
• Liaise with cross-functional internal teams (including Operations, Technical Services, and Marketing) to ensure consistent service

Requirements

• Bachelor’s degree in a related field
• A minimum of 3 to 7 years of relevant work experience
• Excellent listening, negotiation, and presentation skills
• Ability to perform under pressure and resolve client issues in a timely manner
• Ability to work autonomously
• Valid driver’s license (as you will need to visit client locations)
• Excellent planning and organizational skills
• Strong verbal and written communications skills in both French and English
• Proficiency in all MS Office applications and CRM software

Schedule

Schedule is from Monday to Friday, 8am-5pm.