Account Manager II, Business Banking

The Toronto-Dominion Bank (Canada); Markham; Hybrid; CAD 76,000 - 116,000; Full time

Job summary

A leading bank is seeking an Account Manager II in Business Banking in Markham. This role involves managing high-risk business relationships and ensuring financial recovery through effective strategies and customer service. The ideal candidate will have expertise in credit products and strong analytical skills to assess client situations.

Benefits

Growth opportunities

Skill development programs

Health and well-being benefits

Savings and retirement programs

Qualifications

• An understanding of TDCT Small Business and Agriculture Credit products.
• Ability to analyze and interpret business financial statements.
• Previous Customer Service and collections experience are required.

Responsibilities

• Manage an assigned group of Small Business and/or Agricultural clients.
• Implement collection strategies to maximize recovery of funds.
• Conduct independent assessments of assigned accounts' risk.

Skills

Analytical Skills

Problem-solving

Communication

Relationship Management

Interpersonal Skills

Job description

Account Manager II, Business Banking page is loaded

Account Manager II, Business Banking

Apply remote type Hybrid locations Markham, Ontario time type Full time posted on Posted 2 Days Ago time left to apply End Date: July 11, 2025 (10 days left to apply) job requisition id R_1429202

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Financial Restructuring Group (FRG), which includes the Business Customer Assistance (BCA)is a Centre of Expertise that manages higher-risk Business Banking relationships. These borrowers face challenges that may require time and expertise to remedy.

BCA joined FRG in May 2021.The team is responsible for working with adversely risk rated Small Business Banking (SBB) borrowing customers that have encountered financial difficulty and/or show deterioration in their risk profile.

Account Managers (AMs) – This team is responsible for restructuring and recovery work for later stage delinquent accounts.

• Business Customer Assistance (BCA) works primarily with Small Business Banking Customers who have encountered difficulties servicing their credit products. BCA's mandate is to rectify the issues whenever possible and return the customer to branch. When necessary, collection action is commenced with a view to protecting the bank's interests.
• The successful candidate will assume primary responsibility for the day to day management of an assigned group of Small Business and/or Agricultural borrowing clients.
• The Account managers will manage the portfolio through the timely execution of appropriate collection strategies, maximize recovery of the Bank's funds and or restore the account to an acceptable risk rating.
• This position is responsible for conducting an independent assessment of the risk loss on each assigned account and the development and execution of an appropriate and timely action plan to address the situation

Job Requirement:

• An understanding of TDCT Small Business and Agriculture Credit products, principles and policies/security.
• Ability to analyze and interpret business financial statements
• Strong problem-solving aptitude and sound communicator Strong attention to detail
• Ability to work quickly and independently in a fast-paced environment
• Previous Customer Service Experience is required, along with the ability to use tact and diplomacy
• Previous collections experience and basic understanding of applicable insolvency legislation would be an asset

Additional Information:

• Analytical Skills Business Intelligence Negotiation/Listening Skills Ability to multi-task effectively Time Management Relationship Management Effective Communication Impact and Influencing Interpersonal Skills Computer Skills
• This role may require the incumbent to be flexible to meet multiple shift priorities requirements to align with business needs (business hours open Monday to Friday 8AM to 5PM).
• Bilingual (French & English) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific