Account Manager I - ABF Freight Canada

ArcBest; Saskatoon; On-site; CAD 60,000 - 85,000; Full time

Job summary

The Account Manager for ABF Freight Canada grows and maintains profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers. Develop sales strategies, build relationships with customers, and coordinate with ArcBest departments to tailor service packages that meet each client's needs.

This role requires strong communication, negotiation, and problem-solving skills to expand market share while delivering excellent customer service in a

Qualifications

• Bachelor's degree preferred or relevant experience will be considered.
• Transportation industry and related sales experience preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Develop sales strategies and understanding of customers' business models.
• Identify customer challenges; develop and implement solutions to create opportunities.
• Make sales calls and presentations to customers of all sizes.
• Manage business relationships and entertain customers.
• Monitor industry competitors, new products, and market conditions to understand customer needs.
• Conduct calls and face-to-face meetings with customers.
• Pursue customers using networking, social media, referrals, etc.
• Obtain and develop new accounts using company techniques.
• Maintain and grow expertise of ArcBest service offerings.
• Collaborate with customers and ArcBest departments.
• Negotiate service requirements and prices; establish service packages.
• Create service solutions for customers' business problems and initiate pricing.
• Assist in collection process and cargo claim prevention as needed.
• Maintain territory account information in ArcBest database.
• Complete monthly sales audit and expense reports.
• Complete itinerary and call report as required by guidelines and IRS regulations.
• Conduct and receive calls and emails to identify opportunities and build relationships.
• Exhibit excellent customer service.
• Maintain a positive, customer-focused attitude in a high-pressure environment.
• Interact professionally with all employees and customers.
• Work in a team to accomplish goals.

Skills

Addressing Customer Needs

Cross-Selling

Negotiating

Perseverance and Follow-Through

Problem Solving

Relationship Management

Sales Closing and Agreements

Selling

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Job Description

The Account Manager for ABF Freight Canada grows and maintains profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.

Responsibilities

• Develop sales strategies and a comprehensive understanding of customers' business models.
• Identify customer challenges; develop and implement solutions to create opportunities.
• Make sales calls and presentations to customers of all sizes.
• Manage business relationships and entertain customers.
• Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs.
• Conduct calls and face-to-face meetings with customers.
• Aggressively pursue customers using networking, social media, customer referrals, etc.
• Obtain and develop new accounts utilizing Company techniques and methods.
• Maintain and grow expertise of ArcBest service offerings.
• Collaborate with customers, front-line management, and various ArcBest departments.
• Negotiate service requirements and prices; establish service packages.
• Create service solutions for customers' unique business problems, and initiate pricing.
• Assist in collection process and cargo claim prevention, as needed.
• Maintain accurate territory account information in ArcBest database.
• Complete monthly sales audit reports and expense reports, as company guidelines require.
• Complete itinerary and call report as required by Company guidelines and IRS regulations.
• Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share.
• Exhibit excellent customer service.
• Maintain a positive, customer-focused attitude in a highly intense environment.
• Interact with all employees and customers in a professional and courteous manner.
• Work in a team setting to accomplish goals.
• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred
• Relevant experience will be considered.

Experience:

• Transportation industry and related sales experience, preferred

Computer Skills:

• Proficient in Microsoft Office Suite.

Additional Requirements:

• Knowledge of business solutions, competitors, and decision makers, preferred
• Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred

Competencies:

• Addressing Customer Needs
• Cross-Selling
• Negotiating
• Perseverance and Follow-Through
• Problem Solving
• Relationship Management
• Sales Closing and Agreements
• Selling

Other Details

Work Hours:

• Generally Monday - Friday between 8:00 am - 5:00 pm with occasional irregular hours dependent on workload and customer events.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is a salary position paid biweekly.
• Variable compensation is included.

About Us

ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 230 campuses and service centers, we connect owned assets, broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.