Account Manager, Group Sales

About The Ottawa Black Bears
The Ottawa Black Bears are the capital city’s premier professional lacrosse team, bringing fast-paced action, heart-pounding excitement to the region. As proud members of the National Lacrosse League (NLL), the Black Bears represent the resilience, strength, and spirit of Ottawa—both on and off the turf.

Our Mission is to ignite passion for Canada’s National Sport by delivering an energetic experience, championing future professional lacrosse athletes and being an authentic member of our community.

We aspire to be a championship-calibre team. We elevate our sport through a commitment to excellence, passion and integrity. We will become a symbol of pride in our community and the destination of choice for impactful entertainment and unforgettable memories.

Job Summary

The Group Tickets Sales Representative is a crucial member of the sales team, dedicated to driving ticket revenue through personalized outreach and relationship-building.

This role focuses on promoting group ticket packages to organizations, schools, associations, and community groups, fostering meaningful connections with fans and offering unforgettable experiences at Ottawa Black Bears games and events.

The ideal candidate is a motivated, results-driven professional with strong interpersonal skills and a passion for providing exceptional customer service. This position requires a proactive approach to selling and includes game-day responsibilities to ensure group clients have an outstanding experience.

Main Responsibilities

• Identify and prospect new group ticket clients, including corporate organizations, schools, community groups, and associations.
• Build and maintain strong relationships with group leaders, acting as their dedicated point of contact for all ticketing needs.
• Develop customized group ticket packages and promotions that align with client interests and organizational objectives.
• Actively sell group tickets through outbound calls, in-person meetings, and networking opportunities.
• Collaborate with the marketing team to create tailored campaigns and promotional materials to drive group sales.
• Meet or exceed individual and team sales targets, providing regular updates and sales forecasts to management.
• Assist in planning and executing group-specific experiences, such as on-field events, pre-game activities, or post-game meet-and-greets.
• Attend all home games and group events, ensuring clients have a seamless and enjoyable experience.
• Manage and track sales activities and client information in CRM software, maintaining up-to-date and accurate records.
• Stay informed about ticketing trends and industry best practices to continually enhance sales efforts.
• Sell season tickets, with support to suites and corporate advertising.

Qualifications

• Bilingual (English & French) is preferred.
• Goal-oriented mindset, with a demonstrated ability to meet and aim to exceed sales targets.
• Previous experience in a ticket sales position is an asset, preferably in the sports and entertainment field.
• Previous customer service experience is an asset.
• Experience with Salesforce or CRM platform is an asset.
• Valid driver’s license and access to own transportation.
• Willing and available to work weekends, holidays, and evenings as required.
• Able to work under pressure and meet tight deadlines.
• Strong organization and communication skills.
• Team player.

Team Values
PRIDE – We stand behind our brand, our work and deliver excellence.
PASSION - We care about our performance on and off the field.
INTEGRITY – We consistently do the right thing because it’s the right thing to do.
INNOVATIVE – We question the norm and push the boundaries; we don’t limit ourselves.
COMMUNITY – We build meaningful, impactful and long-lasting relationships.

If the above job description, vision and values sounds like a fit for you, we encourage you to apply.

We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. The applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.

The Ottawa Black Bears are an affiliate brand of Senators Sports & Entertainment and supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at 613-599-0250 if you require a disability related accommodation in order to participate in the recruitment process.

SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.