Account Manager, Education Sales (APAC)

Merrithew®; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Merrithew is seeking an Account Manager, Education Sales (APAC) to lead educational sales initiatives in the Asia Pacific region. This role requires strategic planning, relationship management, and operational execution to support the growth of education programs and ensure exceptional customer service. Applicants should possess strong sales experience, excellent communication skills, and the ability to work collaboratively within a dynamic team.

Qualifications

• 5+ years of sales and account management experience.
• Secondary Language (Mandarin, Japanese, etc.) is an asset.
• Experience in an international setting, especially in Asia Pacific, is preferred.

Responsibilities

• Drive business growth by increasing education training frequency.
• Manage key client relationships and ensure success in education offerings.
• Coordinate operational execution of Merrithew education programs across territories.

Skills

Sales management

Relationship building

Customer service

Data analysis

Education

Bachelor’s degree in business-related studies

Tools

CRM software

Microsoft Excel

Job description

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Job Title: Account Manager, Education Sales (APAC)

Reports to: Senior Sales Manager, Education Sales (APAC)

About Merrithew

Merrithew is the global leader in mind-body education and equipment. Founded in 1988, the company has trained more than 80,000 instructors and partners worldwide, developed six innovative education programs— STOTT PILATES, ZEN

• GA, Total Barre, Halo Training, Merrithew Fascial Movement and CORE Athletic Conditioning & Performance Training— and has produced an extensive line of professional and at-home equipment and accessories for personal and professional use.
  
  

Join Merrithew in its mission to inspire people worldwide to lead healthier lives through premium education programs and cutting-edge equipment. With a focus on world-class education and industry-leading equipment, Merrithew is dedicated to promoting optimal fitness and wellness for all.

Position Overview

The Account Manager, Education Sales has a key role responsible for driving business growth, fostering strong relationships with Merrithew Training Centres and managing the operational execution of Merrithew education programs. This position combines strategic sales planning, customer service, and operational coordination to ensure the successful delivery of education services across multiple territories. The ideal candidate will excel in identifying new business opportunities, managing key client relationships, and optimizing resources for smooth execution of hosting and training schedules. This position requires a high level of communication, organizational skills, and the ability to work collaboratively with cross-functional teams to achieve business objectives and enhance the customer experience.

Key Responsibilities

Business Development & Sales Growth

• Identify and capitalize on business growth opportunities by increasing education training frequency, diversifying programs, and driving equipment sales through educational initiatives.
• Meet annual sales targets by converting education sales leads, including tradeshow contacts, referrals, and training records, into new host centres.
• Develop and execute territorial-based sales growth strategies, collaborating with commercial sales teams, resellers, and distributors to boost sales in designated regions.
• Work closely with the Sales Director or Senior Sales Managers and Education Programming Dept. to optimize instructor trainer resources across regions and maintain strong relationships for successful hosting.
• Manage recurring sales in Merrithew Training Centres by increasing training (course, workshop and exam…etc.) frequency and ensuring smooth coordination of IT resources across multiple territories.
• Conduct market research to identify potential new leads, new training centres, and areas for expansion, converting them into long-term partnerships.
  
  

Customer Service & Host Centre Management

• Act as the primary consultant and support Merrithew Training Centres, guiding them through processes and policies to ensure success in Merrithew education offerings.
• Build and maintain strong partnerships with new and existing Merrithew Training Centres, correcting non-compliance issues and supporting their growth through tailored educational solutions.
• Collaborate with Marketing and Commercial teams to support marketing initiatives and promote Merrithew education within the region, aligning with business growth plans.
• Support the development of departmental processes to improve cross-functional efficiency, ensuring consistent delivery of service and smooth hosting operations.
• Assist with the translation of education-related content as required to support international or non-English speaking clients.
  
  

Operational Support & IT Coordination

• Serve as the primary point of contact for Merrithew Training Centres, ensuring seamless communication on account needs, updates, and requests.
• Manage IT assignments and resources, ensuring efficient allocation and meeting client expectations within project timelines.
• Plan and adjust course schedules, ensuring they align with client requirements and internal goals.
• Manage general inquiries, client communications, and act as the go-to person for education, program offerings, and instructor paths.
• Organize travel logistics for IT personnel, coordinating trips in alignment with project timelines and resource needs.
• Prepare IT briefs and internal meeting notes, ensuring clear communication of updates and requirements during discussions.
• Maintain internal trackers for project data, ensuring accurate reporting and cross-referencing to support business planning and decision-making.
  
  

Administrative & Financial Management

• Oversee the preparation, review, and execution of IT and hosting agreements, ensuring compliance with client requirements and organizational standards.
• Process orders related to hosting, exams, and educational materials, ensuring accuracy and timely execution.
• Coordinate the generation of student lists and completion letters, ensuring accurate documentation and timely delivery.
• Manage the exam process, overseeing execution and ensuring compliance with client requirements.
• Ensure payments related to client accounts are applied accurately and promptly, maintaining organized financial records.
• Conduct market research on industry trends and competitor activities to provide insights that enhance business strategy.
  
  

Skills and Qualifications

• 5+ years of sales and account management experience selling business solutions.
• Secondary Language is a strong asset (Mandarin, Japanese, Vietnamese, Thai ,Bahasa Indonesia)
• Bachelor’s degree with business-related studies.
• Previous experience as an account manager in an international setting, esp. experience with Asia Pacific is an asset.
• Experience interacting with customers in a sales environment that involves email selling, social media prospecting, trade show interaction, demand creation and/or account management
• Highly result-driven, self-motivated personality that shows perseverance and can overcome objections to achieve sales targets in a results-oriented environment
• Excellent presentation and interpersonal skills, confident, well-spoken, outgoing, proactive, a natural communicator and relationship builder
• Active listener with a consultative approach to understanding client needs
• Supreme ability to organize yourself, your tasks, and manage your time to be highly productive
• Ability to work at flexible hours to deliver timely effective customer experience regionally and internationally.
• You enjoy working as part of a team, you want to be relied upon and you understand that outcomes are a result of a lot of people contributing to a common goal
• Exceptional skills with data analysis using excel and CRM
• Up to 10% travel time to designated territory may be required
  
  

Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us “[e-mail]”

Merrithew is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wellness and Fitness Services

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