Account Manager - Device Portfolio (Richmond, BC)

Merz Aesthetics; Burlington; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in aesthetics seeks an Account Manager to enhance device business through sales growth and account development. This role requires collaboration with the Aesthetic Team, providing clinical training, and managing promotional strategies. Candidates should have a strong background in aesthetics, preferably in plastic surgery or dermatology, and fluency in Mandarin is essential due to client demographics.

Qualifications

• Minimum of 3 years’ experience in Aesthetics in a Clinical, Marketing, or blended role.
• Experience training others in clinical administration of aesthetic products preferred.
• Fluency in Mandarin and English required.

Responsibilities

• Develop territory business plan, including account segmentation and sales execution strategies.
• Conduct clinical training related to new customer start-up and Ultherapy.
• Provide on-hand assistance with promotional events.

Skills

Customer Focus

Cross Functional collaboration

Planning Work and Priority Setting

Drive for Results

Marketplace knowledge

Education

Post-secondary degree in clinical healthcare or Business-related area

Job description

Under the direction and guidance of the National Sales Manager, Device, the Account Manager, Device is responsible for having a strong presence in their targeted accounts to promote and drive the device business through sales growth in established accounts as well as the generation of new accounts. The Account Manager, Device will be required to call regularly on existing accounts, educate and train the practice and organize events in conjunction with the Aesthetic Team.

Job Responsibilities:
• Develop a working territory business plan that includes account segmentation, forecasting, marketing and sales execution strategies.
• Provide clinical training related to new customer start up as well as advanced training on Ultherapy in order to improve clinical outcomes.
• Train practice staff how to sell the Ultherapy procedure
• Conduct marketing installation on Ulthera by training all practice management personnel on available tools and resources.
• Provide patient consultation coaching.
• Effectively manage the Ulthera Consumables portfolio (TDs) and possibly capital sales & skincare portfolios.
• Assist practice in planning their Ultherapy promotional program; provide hands on executional assistance in adapting and implementing promotional tactics.
• Provide on-hand assistance with special practice promotional events.
• Develop an individual account business plan to drive procedure growth and treatment pull through.
• Deliver sales message/presentation in an organized and effective manner.
• Demonstrate exceptional product and competitive knowledge and use effectively in planning and implementing sales presentations.
• Ensure full compliance of all business hygiene related activities to include (but not limited to); expense reporting, entering calls in Merz CRM system, on-line module training, sample reporting and management. Adhering to all compliance protocols as it relates to Customer activities.
• Strong collaboration across the Aesthetics team

The duties summarized above are not an exclusive list and it is at the company’s discretion that additional duties may be assigned, from time to time.

Minimum Qualifications:
• Post-secondary degree is required; preferably within clinical healthcare or Business-related area
• Minimum of 3 years’ experience in Aesthetics in either a Clinical, Marketing or blended role is required.
• At least two years’ experience training others in clinical administration of aesthetic/pharmaceutical products is preferred.
• Experience with direct creation of tools, processes and programs designed to drive patient volume at an owner-operated business level would be considered an asset.
• Experience in healthcare is a must
• Aesthetic background, plastic surgery or dermatology experience preferred
• Fluency in Mandarin and English is required due to the high volume of Mandarin-speaking clients in the assigned territory

Competencies Required:
• Cross Functional collaboration
• Customer Focus
• Drive for Results
• Marketplace knowledge
• Planning Work and Priority Setting

Working conditions:
Role can include a high level of flexible work hours. Special working conditions can vary from evening and weekend work to attend conferences and special events.

The duties summarized above are not an exclusive list and it is at the company’s discretion that additional duties may be assigned, from time to time.