Account Manager (Commercial Mid-Market)

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Job Function: Sales & Professional Services

Status: Full Time

Schedule: Regular

Description

Join us in providing TELUS Business Solutions to medium and large-sized organizations.

TELUS is seeking skilled sales professionals driven by a commitment to surpassing customer expectations and revenue goals. Joining the TELUS Business Solutions Sales team means embodying the TELUS brand and our core values:

• We passionately put our customers and communities first
• We embrace change and innovate courageously
• We grow together through spirited teamwork

Our goal is to help owners and executives stay focused on their key priorities and partner with them on their important journeys. As a sales professional at TELUS, you will take on a challenging and consultative role that offers a balance of autonomy and collaboration.

As an Account Manager, your primary objective is to enhance TELUS' presence in the Commercial market by delivering innovative technology solutions that align with the client's core business objectives. In this role, you will focus on addressing and exploring a wide range of services, including MPLS, business internet, security, SaaS & IaaS, unified cloud communication, mobility, and IoT (Internet of Things). By leveraging these solutions, you will help clients optimize their business strategies and achieve their desired outcomes. This will be supported by TELUS' internal subject matter experts, coaches, training resources and collaborative partnerships with external associates.

How you will be successful

• You will own customer relationships, territories and account strategies
• Grow/maintain revenue and develop new business opportunities in existing or new commercial customers
• Champion TELUS within customer organizations while advocating internally for them
• Partner with an interdependent account team of specialty sales and technical pre-sales, and draw in executive leaders as needed
• Demonstrate key sales competencies such as Business Acumen, Critical Thinking, Customer Focus, Grit (Energy and Drive), and Teamwork/Collaboration

We foster a fantastic culture where individual and team success is celebrated. We believe in having fun while achieving our goals.

What you’ll do

• Prepare professional proposals targeted to the key decision makers (usually senior managers or C-Suite) that clearly communicate TELUS’ first in-class solutions and value proposition to the customers' business problem
• Negotiate contracts, initiating orders and pursuing new business with grit, energy, and determination
• Provide feedback to marketing and sales regarding potential challenges in our business, opportunities, and competitive insights
• Effectively create, manage and close a funnel of opportunities and sales operations utilizing the power of SalesForce

Qualifications

Here are some considerations when you are pursuing this role

You are likely in a similar role with approximately 5 years of experience in direct sales, utilizing formal sales methodologies. You have knowledge of the broader telco and emerging technology marketplace and have experience in complex solution environments.

Some key attributes and skills that you possess include

• You demonstrate business and technical acumen, effectively by identifying and communicating financially sound TELUS solutions while leveraging your understanding of technologies, products, services, and resources
• You have a proven track record of fostering strong, trust-based relationships that align with TELUS' value proposition
• You possess strong customer understanding and responsiveness, with analytical skills to prioritize and make fact-based decisions. You are skilled at negotiating mutually satisfactory resolutions
• As part of the role, it is essential to possess a valid driver's license and be willing to travel as required

What you get

• Opportunity to obtain certifications for:
  • Sales Academy (3 levels) - Foundational, Practitioner, and Mastery
  • Vendor certifications such as AWS, Microsoft and others in the fields of AI and Cloud.
• Visibility with TELUS’ senior leadership teams in support of our largest customers in Canada
• A key role in transforming TELUS’ Enterprise strategy with key clients
• The opportunity to work and collaborate with a passionate team driven by the desire to deliver a best-in-class client experience
• Optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a Direct Contribution Pension, flexible work styles, and more
• Flexible workplace culture, allowing team members to have the freedom to work remotely or in the office according to their preferences and job requirements. This flexibility promotes work-life balance and fosters a productive and inclusive work environment.

TELUS actively promotes gender diversity and equality in the workplace. We value the unique perspectives and contributions of all individuals, regardless of gender, and strive to create an inclusive environment that fosters growth and opportunities for everyone.

Salary Range: $69,000-$103,000

Performance Bonus or Sales Incentive Plan: $50,000-100,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing

Help us, help our customers make a real connection.

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.