Account Manager, Commercial Market

Desjardins Technology Group; Canada; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension

Group insurance

Telework equipment reimbursement

Job summary

Desjardins Technology Group is seeking a seasoned sales professional to prospect, solicit, develop and maintain business relationships with large strategic clients in the commercial sector. You will promote Desjardins products and services and manage complex agreements, ensuring portfolio profitability and customer satisfaction.

The role emphasizes in-depth technical knowledge and business acumen to negotiate and engage major accounts, while balancing sales objectives with prudent risk

Qualifications

• Bachelor's degree in a related field is required.
• Minimum six years of relevant experience is expected.
• Knowledge of French is required.
• Other combinations of qualifications and relevant experience may be considered.

Responsibilities

• Initiate, develop and maintain personalized business relationships with current and potential clients to promote and sell the products and services offered by Desjardins.
• Act as an account manager by serving as a key intermediary between the business centre and members and clients, ensuring satisfaction with products and services.
• Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering; negotiate applicable conditions.
• Recommend strategies and solutions for achieving objectives such as increased business volume, sound risk management, portfolio profitability and stronger relationships.
• Use intelligence to identify opportunities for business development that will increase competitiveness of products and services.
• Execute promotional activities and participate in targeted public relations, actively engaging in the business community.
• Ensure client/member satisfaction, seize opportunities and refer them to appropriate colleagues as needed.

Skills

Action oriented

Communicates effectively

Customer Focus

Interpersonal Savvy

Drive results

Nimble learning

Differences

Education

Bachelor's degree in a related field

Job description

The incumbent is responsible for prospecting, soliciting, developing and maintaining business relationships with big strategic clients operating in the commercial sector, with a view to promoting and selling products and services in order to grow the centre’s business. He or she uses his/her in-depth technical knowledge and business skills to represent, negotiate and engage companies as part of highly complex and innovative agreements of significant importance to the business centre. He or she ensures consistency and balance between sales objectives, sound and prudent risk management, portfolio profitability and member, client and partner satisfaction. More specifically, you will be required to:

• Initiate, develop and maintain personalized business relationships with current and potential clients in order to promote and sell the products and services offered by Desjardins
• Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the products and services offered. Analyze sources of dissatisfaction and recommend potential solutions
• Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering. Negotiate applicable conditions with members and clients
• Recommend strategies and solutions for achieving objectives by the business centre such as increased business volume, sound risk management, portfolio profitability and stronger business relationships
• Use intelligence to identify opportunities for business development that will increase the competitiveness of the products and services offered
• Execute various promotional activities as part of the centre's business operations. Participate in targeted public relations activities and participate actively in the business community
• Be attentive to client and member needs to ensure their full satisfaction, seize business opportunities and, as needed, refer them to the right person to meet their needs
• Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services. Provide sound and prudent risk management for all portfolios under their responsibility

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required

Action oriented, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-11-19