Account Manager, Commercial Market

Desjardins; Authier-Nord; Sur place; CAD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension

Group insurance including telemedicine

Reimbursement for health and telework

Résumé du poste

Desjardins is seeking a dynamic sales professional to grow our commercial banking client base. You will prospect and manage relationships with small business clients, tailoring financial solutions while ensuring service quality and risk controls.

Collaboration with partners and active participation in community activities are key to success. The role requires a Bachelor’s degree and at least two years of relevant experience, with strong French and English communication skills.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Minimum of two years of relevant experience.
• Strong fluency in French and English, both spoken and written.

Responsabilités

• Prospect, solicit and develop relationships with small business clients in the commercial sector.
• Manage client accounts and ensure satisfaction with Desjardins products and services.
• Identify client needs and propose integrated financial solutions.
• Negotiate conditions and contribute to portfolio profitability and risk management.
• Lead promotional activities and participate in the business community.

Connaissances

Communication skills (bilingual)

Relationship building

Account management

Formation

Bachelor's degree in related field

Description du poste

Required

The incumbent is responsible for prospecting, soliciting, developing and maintaining business relationships with a clientele composed primarily of small organizations operating in the commercial sector with a view to promoting and selling products and services in order to grow the centre's business. He or she uses his/her technical business knowledge and solid grasp of applicable procedures, standards and guidelines to represent, negotiate and engage companies as part of agreements with moderate impact on the business centre. He or she also ensures consistency and balance between sales objectives, sound and prudent risk management, portfolio profitability and member, client and partner satisfaction. More specifically, you will be required to:

• Initiate, develop and maintain personalized business relationships with current and potential clients in order to promote and sell the products and services offered by Desjardins
• Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the products and services offered. Analyze sources of dissatisfaction and recommend potential solutions
• Identify and analyze member and client needs, develop personalized solutions and prepare an integrated service offering. Negotiate applicable conditions with members and clients
• Recommend strategies and solutions for achieving objectives by the business centre such as increased business volume, sound risk management, portfolio profitability and stronger business relationships
• Use intelligence to identify opportunities for business development that will increase the competitiveness of the products and services offered
• Execute various promotional activities as part of the centre's business operations. Participate in targeted public relations activities and participate actively in the business community
• Be attentive to client and member needs to ensure their full satisfaction, seize business opportunities and, as needed, refer them to the right person to meet their needs
• Adhere to all policies, practices and standards in effect, as well as the various laws governing the distribution of financial products and services. Provide sound and prudent risk management for all portfolios under their responsibility

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients.

Action oriented, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)

Unposting Date: 2026-10-29