Account Manager/ Client Success- One Of A Kind Show

Informa Connect; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Informa Connect is seeking a Sales & Account Manager for the One Of A Kind Show. This role involves selling exhibit space, managing client relationships, and ensuring customer satisfaction. The ideal candidate will have strong sales skills, excellent communication abilities, and experience in customer service. Join a diverse team dedicated to creating impactful experiences for artisans and buyers.

Benefits

Flexible working patterns

Community events

Volunteer days

Career development opportunities

Comprehensive time off package

Work from anywhere for up to 4 weeks

Competitive benefits

Wellbeing support

Qualifications

• Previous sales experience is an asset.
• Ability to develop effective working relationships.

Responsibilities

• Sell exhibit space and maintain customer relationships.
• Meet defined sales budget and manage over 800 accounts.
• Prospect new clients using social media and online research.

Skills

Sales Goals

Negotiation

Customer Service

Communication

Teamwork

Education

Sales experience

Bilingual (French)

Tools

MS Office

Salesforce

Job description

Sales & Account Manager - One Of A Kind Show

• Full-time

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Rooted in our purpose to champion creativity, One Of A Kind brings together a community of like-minded individuals to exchange ideas, stories and objects through the culture of craft. Since 1975, One Of A Kind is best known for hosting Toronto’s largest and best attended craft shows. Between our Spring and Winter events, we connect thousands of small businesses with 130, 000 visitors each year. From in person events to year-round digital products, One Of A Kind is invested in delivering meaningful experiences between makers and buyers so that so that shopping Canadian Made is simple yet impactful to the vitality of our local communities.

One Of A Kind is produced by Informa plc,a leading international events, intelligence and scholarly research group. Throughout Informa, in every market and operational divisions, we share the same purpose: to champion the specialist, connecting people with knowledge to help them learn more, know more and do more.

Just as no two days are the same, at Informa Connect we recognise that no two people are the same, putting diversity and inclusivity at the heart of what we do. This doesn’t happen by chance. We actively work to create a shared culture. It’s a place where individuals bring their own experience and insights to discover new opportunities and build a varied career. We want you to thrive as part of a fantastic community. We champion you. Ready to embark on a new and exciting adventure? Read on.

Ready to embark on a new and exciting adventure? Read on.

About the Role:

The Sales & Account Manager is to sell exhibit space and value add products to potential clients and to maintain existing and develop new customer relationships. The role is varied and extensive and the Sales and Accounts Manager must demonstrate strong consultative selling skills and high levels of customer service to ensure the image of the One Of A Kind brand is held in the highest regard by the community we service.

Key Responsibilities:

• Working alongside the One Of A Kind Sales team, the primary responsibility is to meet the defined sales budget. The team will be responsible for sales and account management of over 800+ accounts made up of artisans, makers, designers and micro business owners.
• Maintains regular contact with account base and increases revenue from positioning and demonstrating new and existing products, preparing appropriate proposals, and closing the sale.
• Prospect and quantify new clients using various method such as outreaching via social media (Instagram, TikTok), researching online directories, websites, establishing connections with organizations like craft councils, educational institutions, small business organizations, attending similar craft events (across the country) as well as visiting potential clients in person whenever possible.
• Have a clear understanding of the show and all the opportunities that there is to offer, work closely with the Sales Team to come up with various strategies (such as year-round content, in person presentation) to continuously bring new values to our customers.
• Ensures all clients’ needs and expectations are met in a timely manner. In many cases, contact with clients are required all year.
• Identify and execute special sections and curated content opportunities on the show floor
• Work closely with the rest of the One Of A Kind team to contribute feedback and recommendations to improve the overall One Of A Kind experience
• Perform any other duties commensurate with the grade and level of responsibility.
• Detail oriented and strong ability to accommodate and adjust to tight timelines
• Excellent communication, verbal, and articulation skills
• Other: Meeting Sales Goals, Negotiation, Account Management & Customer Service; Sales Planning, Building Relationships, Market Knowledge, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships
• Teamwork: Works cooperatively with others in the accomplishment of joint tasks and common objectives. Contributes to a positive work environment, fosters collaboration, and provides a tangible contribution
• Customer Focus: dedicated to meeting and/or exceeding the expectations and requirements of internal and external customers
• Communication: Strong listening and interpersonal skills

Working Conditions

• Must be willing to attend related events; therefore, weekend and evening work will be required occasionally.
• Ability to workdays, evenings, weekend, and holidays when necessary
• Work will be conducted in an office setting with some work-from-home opportunity
• Will sit at a computer for moderate lengths of time

Job Specifications and Qualifications

• Previous Sales experience and/or similar role is a definite asset
• Ability to develop effective working relationships with staff, peers, and industry colleagues/contacts in a team environment
• French bilingual would be a plus
• Experience with and at ease with prospecting new business
• Knowledge in craft, retail, and small businesses is a definite asset
• Requires independent thinking and proven self-starter with sales lead experience
• Ability to multi-task and manage time effectively, with a keen attention to detail;
• Excellent interpersonal, customer service, communication and problem-solving skills are required
• Advanced skills with MS office: Outlook, Excel, Word and PowerPoint
• Experience with Salesforce is preferred

Why work at Informa

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say atLifeAt.Informa.com

Our benefits include:

• Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and wesupport a range of working patterns

• Great community: a welcoming culture with in-person and online social events, our fantasticWalk the World charity day and active diversity and inclusion networks

• Broader impact: take up to four days per year to volunteer, with charity match fundingavailable too

• Career opportunity: the opportunity to develop your career with bespoke training andlearning, mentoring platforms and on-demand access to thousands of courses on LinkedInLearning. When it’s time for the next step, we encourage and support internal job moves

• Comprehensive time of package: 10 vacation days, 8 paid emergency days, 1 paid day tocelebrate your birthday and up to 4 paid volunteering days

• Work from almost anywhere for up to 4 weeks per calendar year

• Competitive benefits, including Share Match program

• Strong wellbeing support through EAP assistance, mental health first aiders, free access to awellness app and more

• Recognition for great work, with global awards and kudos programs

• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a jobhere .