Account Manager (Client Success & Growth)

YuJa Inc.; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technology solutions provider in Ontario is looking for a proactive Account Manager to drive post-sales success and customer retention. You will build relationships with enterprise clients, provide training, and identify upselling opportunities. Ideal candidates have 1-3 years of experience in client support and strong communication skills. The role offers a starting salary of $50,000/year plus benefits and engagement opportunities.

Benefits

Health benefits

Flexible work hours

Gym subsidies

Paid sick days

Qualifications

• 1-3 years of experience in client/customer support.
• Ability to engage with senior-level professionals.
• Experience in upselling product enhancements.

Responsibilities

• Build strong relationships with enterprise clients.
• Lead negotiations for agreement renewals.
• Provide in-depth training and support.

Skills

Problem-solving

Communication skills

Sales skills

Time management

Client relationship management

Job description

Overview

YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team. This role is pivotal in driving post-sales success, customer retention, and revenue growth through strategic upselling and renewals. You\'ll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.

About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences.

About the Role

• Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
• Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
• Upsell specific product enhancements, such as Add-ons or Widgets with additional, relevant beneficial features.
• Prepare and provide accurate price quotations for product upgrades and additional services in a timely manner.
• Provide in-depth training and support, ensuring clients understand and maximize the value of our solutions.
• Monitor client accounts to identify trends, risks, and opportunities, integrating insights into proactive client support strategies.
• Resolve technical issues effectively for all products, ensuring seamless client experience.
• Deliver regular progress updates to clients and internal stakeholders, ensuring transparency and alignment.

About You

• A proactive problem-solver with exceptional written and verbal communication skills.
• Bring 1-3 years of experience in client / customer support, with a focus on building and maintaining professional relationships.
• Confident in engaging with senior-level professionals and managing their needs.
• Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements / upgrades.
• Ability to leverage technology to enhance client engagement and support.
• Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
• Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
• Competitive, ambitious, and eager to grow in a fast-paced environment.
• Detail-oriented and personable, balancing professionalism with a fun and engaging attitude during client interactions.
• Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.

Why you\'ll love working here

YuJa is a multiple-time honoree on Forbes list of Best Start-Up Employers in America. We offer a competitive compensation package that includes a base salary starting at $50,000 / year + performance-based incentives, and comprehensive benefits and engagement opportunities.

• Comprehensive Benefits :

• Health, vision, and dental benefits, 100% employer-paid

• Additional benefits include RRSP, gym subsidies, and more
• Work-life balance including flexible work hours
• Paid sick days
• Team Engagement :

• Fun activities and celebrations, including Canada Day Trip, Saint Patrick\'s Day Party, Halloween Costume Contests, Holiday Dinner Party, and more

• Office perks including company-provided snacks, drinks and events
• Employee recognition programs, such as gift cards and Employee of the Week rewards
• Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
• Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume. If any questions, please send an email to

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.