Account Manager - Client Success (Canada, Remote)

Stack Influence; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A micro-influencer marketing platform is seeking an experienced Account Manager to manage client relationships and oversee campaign launches. In this remote, full-time position based in Canada, you'll onboard brands and coordinate campaigns, leveraging your account management skills and e-commerce knowledge. Successful candidates will thrive in a fast-paced environment and possess strong communication and organizational abilities.

Benefits

100% Remote team

Monthly Bonuses

Enterprise career advancement

Qualifications

• 2-5 years in account management or client success role.
• Experience dealing with business owners and executives.
• Knowledge of e-commerce marketplaces and/or influencer marketing.
• Comfortable conducting client calls on camera.
• Strong time management and organizational skills.

Responsibilities

• Serve as the primary point of contact for clients after a sale is made.
• Onboard new and returning brands and guide them through the campaign process.
• Conduct campaign kick-off calls for new brands.
• Oversee the setting up of new campaigns with strong attention to detail.
• Facilitate sales handoff process and partner closely with the sales team.
• Build and maintain strong relationships with existing clients.

Skills

Account management

Client success

Communication skills

Time management

Organizational skills

E-commerce knowledge

CRM software

Google Office

Job description

This is a client service role — there is no cold calling, no sales quota, and no commission structure. Your success will be measured by client satisfaction, smooth onboarding, and relationship management.

Stack Influence is a micro influencer marketing platform on a mission to connect D2C brands with everyday people. We are a venture-backed startup featured in publications like WIRED, Business Insider, WWD and Quartz. Our platform is home to the largest micro-influencer community in the United States.

We’re searching for an exceptional Account Manager. As part of our Campaign Management team, you'll report to the COO and work closely with the Sales and Operations teams. Account Managers at Stack Influence lead the process of onboarding new client brands and coordinating the successful launch of campaigns. This is a client-facing role that will involve managing relationships through email and video meetings, and owning campaign success end-to-end from onboarding to off-boarding. You’ll have the chance to work with a variety of brands, as our platform has helped Magic Spoon, Unilever, Momofuku, Soylent and many more with scalable micro influencer promotions.

To be successful, you’ll need to be results-driven, self-managing, and detail oriented.

This is a remote, full-time position (must be based in Canada).

Skills and Experience Required:

• 2-5 years in account management or client success role
• Experience dealing with business owners and executives
• Knowledge of e-commerce marketplaces and/or influencer marketing
• Experience handling high volume of email and/or support tickets
• Comfortable conducting client calls on camera
• Strong time management and organizational skills
• Previous experience in a customer-facing role with demonstrated communication skills
• Ability to balance competing priorities and manage multiple processes at the same time
• Interest in tech and digital marketing; previous experience in a start-up environment is an asset
• Experience with CRM software
• Proficient with Google Office (Docs, Sheets, Slides)

Key Job Responsibilities:

• Serve as the primary point of contact for clients after a sale is made (no prospecting or quota responsibilities)
  
• Onboard new and returning brands and guide them end-to-end through the campaign process
• Conduct campaign kick-off calls for new brands, and mid-campaign check-in calls as needed
• Oversee the setting up of new campaigns with strong attention to detail, coordinating communication between brands and internal ops team
• Facilitate sales handoff process and partner closely with the sales team to understand client goals and needs
• Become an expert on Stack’s internal systems and tools
• Build and maintain strong relationships with existing clients and agency partners
• Provide ongoing feedback to the product team to drive improvement of our campaigns

Benefits:

• 100% Remote team
• Monthly Bonuses
• Enterprise career advancement

Please apply with your resume. A cover letter is encouraged but not required.
Note: only shortlisted candidates will be contacted.