Account Manager, Business Services

East Coast Credit Union; Halifax; On-site; CAD 74,000 - 88,000; Full time

Job summary

East Coast Credit Union is hiring an Account Manager for Business Services in the HRM area, focused on developing business relationships and managing a diverse portfolio of commercial accounts. Applicants should have a strong background in customer service, commercial lending experience, and a relevant Business Degree. We offer competitive compensation, a supportive workplace culture, and opportunities for professional growth.

Benefits

Tuition reimbursement

Personal development

Flexible Health and Dental Plan

Pension Plan with employer match

Wellness credit and reduced rates on loans

Qualifications

• 3-5 years of experience in commercial lending or equivalent training.
• Knowledge of risk management practices; audit and regulatory compliance.
• Ability to interpret and analyze financial data.

Responsibilities

• Manage a portfolio of commercial accounts and assess credit risk.
• Interview members and compile loan packages; negotiate loan terms.
• Support community initiatives and provide training to colleagues.

Skills

Customer Service

Relationship Building

Business Development

Education

Business Degree with emphasis in Business Administration or Commerce

Job description

Job Details

Description

Account Manager, Business Services

Nova Scotia

East Coast Credit Union is seeking an Account Manager, Business Services, to join our team! This role will be work out of the HRM area, and will have a focus on developing business across our HRM branches. It is well suited for an individual with exceptional customer service and proven relationship building experience seeking an opportunity to join our progressive and high-performing team!

East Coast Credit Union is a full-service financial cooperative organization that is deeply committed to the communities in which we live and work. With 20 locations from Halifax to Cape Breton and a virtual presence, we offer refreshingly honest banking and take pride in providing an exceptional member experience.

Reporting to the Manager, Business Services, you will be responsible for providing exceptional member service; building relationships with existing and prospective members in the HRM area and offering a full range of business products and services. Through managing a diverse portfolio of commercial accounts, the incumbent will examine, evaluate, authorize or recommend approval of commercial and public sector applications for credit.

We offer…

• Outstanding culture and opportunity to join an engaged and community-focused team.
• Tuition reimbursement, training, and personal development.
• Competitive compensation ($74,377.95 – 87,502.35) and benefits with performance-based incentives.
• Assistance with immigration through the Atlantic Immigration Program (AIP) - we are a designated employer.
• Generous benefits package including a Flexible Health and Dental Plan (paid 100% by employer) and up to 9% contribution with employer match in the Defined Contribution Pension Plan.
• Additional employee perks include but are not limited to wellness credit; reduced rates on employee loans/mortgages and paid volunteer time.
  
  

You would…

• Manage an assigned portfolio of existing members and proactively look for opportunities to grow the portfolio.
• Interview members, review loan applications; assess credit risk and make approval decisions while adhering to existing policies and procedures.
• Compile loan packages and negotiate loan structure with applicant, including but not limited to rates, repayment options, and other credit terms.
• Proactively identify commercial members’ current and future financial needs and offer suitable products & services. Refer business to other areas of the Credit Union.
• Recommend sound business lending practices and procedures consistent with policy, industry standards, and member service expectations.
• Assist Branch Managers with credit structuring, assessment and provide training and coaching when required.
• Monitor account overdraft activity and contact members to encourage prompt repayment of delinquent accounts.
• Support community initiatives through volunteering and attending events and activities on behalf of the Credit Union.
  
  

You have…

• A Business Degree with an emphasis in Business Administration or Commerce.
• Three to five years of experience in commercial lending in a financial institution; or an equivalent combination of training and experience in credit management.
• Knowledge of risk management practices; internal auditing and regulatory compliance.
• Ability to interpret and analyze financial data.
  
  

You Are…

• An experienced commercial banking or lending professional with an in-depth understanding of financial products, trends and service offerings.
• Confident in your business development, retention, and relationship building skills.
• Customer Service, results oriented, and always looking out for the best interest of our members.
• A flexible team player able to adapt to a quickly changing environment.
  
  

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

Don’t meet every single requirement? At East Coast Credit Union, we believe everyone has potential. If you are excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this role or other opportunities we may have.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted.

Careers - About Us | East Coast Credit Union

At East Coast Credit Union, we are passionate about creating a diverse, equitable, and inclusive workplace and believe a diversity of perspectives, experiences and backgrounds benefit our employees, our members, and our communities.

East Coast Credit Union is committed to providing access, equal opportunity, and accommodation for individuals with disabilities. To request accommodation, please contact Human Resources by email at [e-mail] or by phone at 902.464.7107