Account Manager - Americas

Institut Rosell-Lallemand Inc.; Mirabel; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading nutraceutical company is seeking an Account Manager to enhance client relations and achieve sales targets. The role involves managing client portfolios, proposing tailored solutions, and working collaboratively within the company. Successful candidates will be bilingual and have advanced computer skills to navigate CRM systems.

Qualifications

• Bilingual in French and English.
• Strong ability to build relationships with clients.
• Advanced computer skills, especially in MS Office and CRM tools.

Responsibilities

• Manage client portfolio and drive sales growth.
• Develop tailored solutions and maintain business relationships.
• Prepare budgets and monitor performance against forecasts.

Skills

Excellent oral and written communication skills

Teamwork

Customer service orientation

Patience and attention to detail

Tools

CRM/CDP

Excel

Word

PowerPoint

Job description

Reporting to the Sales Manager - Americas, the Account Manager is responsible for managing their client portfolio while contributing to sales growth by acquiring new clients. They support their clients in their development (forecast management, soumissions, training, etc.) and collaborate with the team to achieve annual sales targets.

Responsibilities:

• Build and maintain strong and lasting business relationships with our commercial partners.
• Create a trust-based relationship with our clients to understand their needs and business objectives and propose tailored solutions.
• Actively participate in the development of complex custom formulations meeting the specific needs of each client.
• Effectively communicate the added value of our offer through personalized scientific and marketing presentations, using databases developed by our marketing services.
• Prepare and manage budgets related to your accounts (sales and expenses), support them with the commercial management, and monitor their monthly achievement against orders and sales forecasts.
• Respond to product information requests received during trade shows, on our website, or by phone/email.
• Identify and prospect potential clients to develop our client base.
• Participate in various promotional events such as conferences, fairs, meetings, and other events.
• Stay informed about recent developments, research, and scientific publications concerning the nutraceutical market in the Americas.
• Collaborate with various internal departments (production, quality control, scientific affairs, regulatory affairs, marketing, etc.).
• Follow up with clients and prospects via our CRM/CDP.
• Participate in various special assignments.

Note: The use of the masculine form is employed without discrimination and for the purpose of lightening the text.

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• Patience and attention to detail
• Excellent oral and written communication skills in French and English
• Teamwork and customer service orientation
• Advanced computer skills (Excel, Word, PowerPoint, CRM/CDP)