Account Manager

Targeted Talent; Vancouver; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading technology firm in Vancouver is seeking an experienced Enterprise Account Manager to develop strategic account plans and foster strong customer relationships. The ideal candidate has over 10 years of experience in account management within the technology sector, strong communication skills, and a proven track record of achieving success. This role will involve creating new opportunities and managing contract negotiations.

Responsibilities

• Develop and execute strategic account plans.
• Foster customer relationships to improve retention.
• Create and manage new expansion opportunities.
• Direct cross-functional support for platform implementation.
• Maintain strong product knowledge to consult with customers.
• Anticipate customer problems and identify solutions.

Skills

Enterprise Account Management experience

Strong history of success

Professional communication skills

Project management experience

Business acumen

Analytical data skills

Education

BS/BA degree or equivalent in relevant field

Job description

What you''ll do

• Develop and execute strategic account plans to achieve key metrics
• Foster customer relationships to improve executive alignment and customer retention
• Create and manage new expansion opportunities, renewal process, and negotiate contracts
• Direct cross-functional support of successful platform implementation and engineering teams
• Maintain and leverage strong product knowledge to consult with customers
• Anticipate potential customer problems and actively identify solutions

Skills you''ll need

• 10+ years of Enterprise Account Management experience, ideally in technology or software industry
• Strong history of success and over-achievement of key metrics
• Professional verbal and written communication skills
• Experience with project management and facilitating technology deployments
• Business acumen and ability to analyze data to address customer situations
• BS/BA degree or equivalent in relevant Enterprise Account Management experience