Account Manager

STAN AI; Toronto; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and specialist health

Company Macbook

Free parking and shuttle service

Extra PTO during US holidays

Company events

Unlimited ping pong and espresso

Job summary

STAN AI in Toronto, Canada is hiring an Account Manager to be the go-to contact for a portfolio of property management clients using STAN. You will focus on relationship health, retention, and ensuring customers derive real value from STAN daily.

You will not be selling; you’ll manage renewals, coordinate with Sales and Customer Success, and escalate issues to the right team, while keeping CRM notes up to date.

Qualifications

• 2–4 years of experience in account management, client services, or customer support, ideally at a B2B SaaS company.
• Maintain portfolio health, retain customers, and ensure value delivery with STAN.

Responsibilities

• Own day-to-day relationships with a portfolio of property management companies, community managers, and HOA/condo boards.
• Be the first point of contact for account questions and resolve them quickly or route to the right team.
• Run regular check-ins to ensure STAN is working well and customers feel supported.
• Help customers get the most out of features through walkthroughs and refresher training.
• Track account health and flag risks early with Support, Customer Success, and Product.
• Manage renewals for accounts and keep contracts, contacts, and billing details accurate.
• Keep account notes and customer communications up to date in our CRM.
• Gather customer feedback and share it with Product and Engineering.
• Coordinate with Sales and Customer Success when a larger conversation is needed.

Skills

Account management

Client communication

CRM proficiency

Portfolio management

Problem solving

Organization

B2B SaaS know-how

Cross-functional collaboration

Education

2–4 years experience in related field

Tools

HubSpot

Salesforce

Job description

About STAN

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?

STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!

To learn more, feel free to visit us at www.stan(.)ai

Your role

We're hiring an Account Manager to be the go-to person for a portfolio of property management companies already using STAN. Your job is simple to describe and hard to do well: keep our customers happy, supported, and getting real value from STAN every day.

This is a relationship and retention role, not a sales role. You won't carry an upsell or expansion quota — instead, you'll own day-to-day communication with your accounts, solve problems quickly, and make sure customers stay with us for the long run.

What we are looking for

• Own day-to-day relationships with a portfolio of property management companies, community managers, and HOA/condo boards
• Be the first point of contact for account questions, requests, and concerns, and resolve them quickly or route them to the right team
• Run regular check-ins with your accounts to make sure STAN is working well and customers feel supported
• Help customers get the most out of the features they already have through quick walkthroughs, tips, and refresher training
• Track account health and flag risks early, working with Support, Customer Success, and Product to keep customers on track
• Manage renewals for your accounts and keep contracts, contacts, and billing details accurate
• Keep account notes, activity, and customer communication up to date in our CRM
• Gather customer feedback and share it with Product and Engineering
• Coordinate with Sales and Customer Success when a customer is ready for a larger conversation, handing off cleanly rather than selling

What you Bring

• 2–4 years of experience in account management, client services, or customer support, ideally at a B2B SaaS company
• A track record of managing a portfolio of accounts and keeping customers happy and retained
• Excellent communication skills, both written and verbal, with a warm, professional manner on calls and email
• Strong organization: you can juggle many accounts, follow up on everything, and keep nothing slipping through the cracks
• Problem-solving skills and patience when working through customer issues
• Comfort learning new software quickly and explaining it simply to non-technical users
• Experience using a CRM such as HubSpot or Salesforce

Nice to Have

• Experience in PropTech, property management, real estate, or HOA/condo software
• Familiarity with property management platforms such as Vantaca, CINC, Buildium, or similar
• Experience supporting customers across both Canada and the U.S.

Benefits

• Competitive salary

• Comprehensive health, dental, and specialist benefits.

• Company Macbook.

• Free parking and shuttle service to the office.

• Extra PTO during occasional US holidays.

• Company events, in-office restaurant, and building-wide perks.

• Unlimited ping pong and espresso!

Compensation

The salary for this role is CAD 100,000–130,000 per year.