Account Manager - City of Toronto

Stantec; Toronto; On-site; CAD 161,000 - 250,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Tuition reimbursement

Professional membership fee coverage

Paid time off

Job summary

Stantec is seeking an Account Manager to lead the City of Toronto account, coordinating engineers, architects, scientists and project managers across GTA. You will drive business development, oversee project delivery, and foster collaboration across lines to deliver high-quality, integrated solutions for client needs.

You will leverage established relationships with City agencies, navigate procurement policies, and guide a team to exceed client expectations in a complex urban environment.

Qualifications

• Bachelor's degree in engineering, architecture, science, or related field; minimum 15 years of related experience or equivalent combination
• Established relationships with City of Toronto and related agencies
• Strong knowledge of City of Toronto procurement, policies, programs and regulations
• Excellent written and verbal communication skills for diverse audiences
• Geographically based in the GTA or willing to relocate

Responsibilities

• Lead the City of Toronto account team and opportunities across services.
• Drive business development and project execution for the account.
• Coach and mentor account managers and cross-functional team members.
• Develop and maintain the account plan with regular updates.
• Collaborate with business development and project delivery teams to ensure value delivery.
• Identify cross-selling opportunities within and beyond current business lines.
• Monitor pursuit of master service agreements for growth.

Skills

Relationship management

Strategic leadership

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in engineering, architecture, science, or related field

15+ years of related work experience

Job description

Stantec’s City of Toronto account team unites leading engineers, architects, project managers, scientists, and other specialists from across the Greater Toronto Area (GTA) and beyond, to deliver a full spectrum of professional services as an integrated account team. Our work spans the entire lifecycle of the built environment, from planning and design to implementation and long-term resilience. We are committed to helping communities adapt to climate change, protect critical infrastructure, and maintain reliable services under increasingly complex conditions.

We are seeking a dedicated Account Manager (AM) to lead our relationship with the City of Toronto and its affiliated agencies. In this role, you will drive both business development and project execution, supporting project managers, fostering cross-business line collaboration, promoting resource sharing, and securing new opportunities. Your leadership will be central to strengthening Stantec’s presence in Toronto by consistently delivering innovative, high‑quality solutions that surpass client expectations.

Your Key Responsibilities

Leadership

• Build and select account team members aligned with integrated client opportunities.
• Coach and empower the Account Management team to deliver value and engage the client.
• Lead and facilitate regular account team meetings.
• Foster accountability, collaboration, and engagement across the City of Toronto account team.
• Develop, maintain, and regularly update the account plan.
• Coach and mentor emerging account managers and team members to support their growth.
• Collaborate with business development and project delivery teams.

Business Development

• Grow and manage City of Toronto account portfolio through strong relationships, trust and understanding.
• Conduct on-going discovery to anticipate and respond to evolving client needs.
• Communicate and collaborate across teams to enable exceptional service delivery and business management.
• Identify cross-selling opportunities within and beyond Stantec’s current business lines.
• Monitor and pursue upcoming master service agreements to support business growth.

Implementation

• Contribute to proposal development to ensure a comprehensive understanding of client needs and expectations.
• Support project delivery teams.
• Work closely with pursuit teams and marketers to maintain alignment with account strategy.
• Maintain strong internal and external communication to ensure quality, consistency, and closed-loop feedback.
• Regularly update Pipeline and associated activities.
• Negotiate terms and conditions that support profitable and high-quality project delivery.

Education and Experience

• A Bachelor's degree in engineering, architecture, science, or related field, with a minimum of fifteen (15) years of related work experience; or an equivalent combination of education and related experience
• Established relationships and experience with the City of Toronto and related agencies.
• Strong knowledge of City of Toronto procurement, policies, programs, and regulations.
• Excellent written and verbal communication skills, including ability to convey complex issues to a variety of audiences.
• Geographically based in the GTA or willingness to relocate.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.

Pay Range

• Locations in Lower Mainland - BC, GTA & Ottawa Ontario-$161,100.00 - $249,700.00 Annually

Pay Transparency

In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part‑time roles will be pro‑rated based on the agreed number of working hours per week.

Benefits Summary

Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location: Canada | ON | Toronto

Organization: BC-1656 Water-CA Ontario West

Employee Status: Regular

Business Justification: Replacement

Travel: Yes

Schedule: Full time