Account Manager

blackjet inc; Toronto; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

Blackjet is seeking an organized Account Manager for our Toronto office to support the Place Branding Team across real estate development, retail, branding and tourism clients. You will manage campaigns from brief through launch, maintain day-to-day operations, and cultivate client relationships to grow the business.

The role is Full-Time and Hybrid, with responsibilities spanning project delivery, client liaison, and proactive growth.

Qualifications

• Able to manage multiple time-sensitive projects simultaneously.
• Build strong and trusting client relationships.
• Exceptional written and verbal communication skills.
• Bulletproof problem-solving skills.
• Understanding of and passion for branding and digital marketing.
• Entrepreneurial mindset, willing to pitch in where needed.

Responsibilities

• Project & Delivery Management: manage execution and all operational aspects; prepare briefs, schedules, estimates, agendas, and reports; plan roll-outs and budget control; manage client monthly billings.
• Client Relationships: oversee day-to-day client needs; align creatives, strategists, suppliers and partners; run client meetings; present work clearly from delivery perspective; balance client and agency needs.
• Growth & Value: work with Account Supervisor to grow the client’s business; understand client industry to add value beyond the brief.
• Team & Ways of Working: ensure collaboration across departments; protect time and information needed to produce great work.

Skills

Project management

Client relationships

Written communication

Verbal communication

Problem-solving

Branding & digital marketing

Entrepreneurial mindset

Job description

Blackjet, a boutique branding & creative consultancy, is looking for an organized and enthusiastic Account Manager for our Toronto office to support the Place Branding Team including real estate development, retail, branding and tourism clients. The ideal candidate is a detailed project manager who keeps campaigns moving from brief through launch, thrives on the day-to-day, and is building the client relationships and consulting instincts that grow a career in account service.

Focus: Manages specific campaigns and projects as the day-to-day contact for everyone involved - clients, creatives, strategists, suppliers and partners - making sure planned timing and budgets are met.

Position: Full-Time, Hybrid

Responsibilities

Project & Delivery Management

• Detailed project management, first and foremost: participate in planning and assume responsibility for execution and all operational aspects of projects.
• Review and prepare accurate, timely communication: briefs, workback schedules, estimates, agendas and contact reports.
• Plan and execute the roll-out of campaigns and projects, including budget control.
• Manage client monthly billings.

Client Relationships

• Oversee clients’ day-to-day needs, keeping creatives, strategists, suppliers and partners aligned and moving.
• Build and nurture relationships at the appropriate client level, demonstrating a clear understanding of current project objectives.
• Run client meetings with the confidence, clarity and directness of a top-notch consulting firm.
• Present work clearly and articulate an idea or POV, particularly from a delivery standpoint.
• Effectively balance client and agency needs and expectations.

Growth & Value

• Work with the Account Supervisor to develop ideas that grow the client’s business, contributing to organic growth at the appropriate level.
• Build an understanding of each client’s industry and business that adds value beyond the immediate brief.

Team & Ways of Working

• Understand and respect every department’s role in delivering great work, building strong internal relationships.
• Help create an environment where creativity thrives, protecting the time, space and information the team needs to do great work.

Qualifications

• A fearless approach to life and learning.
• Ability to manage multiple time-sensitive projects simultaneously.
• Ability to build strong and trusting client relationships.
• Exceptional written and verbal communication skills.
• Bulletproof problem-solving skills.
• An understanding of and passion for branding and digital marketing.
• An entrepreneurial mindset, willing to pitch in where needed and go above-and-beyond in the role.

Requirements

• Agency experience: Minimum 2 years
• Nice to have: Tourism, place branding or real estate marketing

Salary: $60,000 - $75,000 commensurate on experience