Account Manager

Float; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Float, a leading fintech company in Canada, seeks a high-impact Account Manager to join their Customer Experience team. The role focuses on driving account growth and expanding customer partnerships through a consultative approach and strategic insights. The ideal candidate is data-driven, customer-focused, and thrives in a dynamic environment.

Benefits

Competitive compensation and equity options

Catered team lunches every Tuesday and Wednesday

Dog-friendly office

Qualifications

• Minimum 2 years of experience in account management.
• Proven track record of growing accounts and exceeding revenue targets.
• Strong strategic and data-driven approach to account growth.

Responsibilities

• Own expansion and upselling opportunities within a portfolio of existing customers.
• Lead commercial conversations for contract negotiations that drive growth.
• Collaborate with cross-functional teams to influence product roadmaps.

Skills

Business Development

Data Analysis

Relationship Building

Job description

Float is on a mission to simplify finance for Canadian businesses empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform Float enables businesses to streamline financial operations and optimize cash flow so they can focus on what matters most : growth.

As one of Canadas fastest growing companies and top-rated startups in 2024 and 2023 Float is customer-obsessed passionate and entrepreneurial with a team that includes leaders from Uber Shopify Top Hat TouchBistro and Ada.

At Float everyone is an owner bringing their unique perspective to our team and product. Your voice is important and we take having a culture based on feedback seriously. We openly share our thoughts and differing opinions so we can continue to improve. We do our best to keep our decision-making decentralized so that all team members feel ownership in our success.

Our Product

Float is Canadas complete business finance platform combining modern financial services and software to help businesses spend save and grow. Trusted by 4000 Canadian companies Float provides high-limit corporate cards automated expense management next-day bill payments high-yield accounts and fast friendly supportall built in Canada for Canada. Float is backed by world-class venture and fintech investors including Growth Equity at Goldman Sachs Alternatives and OMERS Ventures partners behind our $70 million Series B raise .

Our team is a collection of ambitious collaborative and mission-driven people from all walks of life but with one goal : helping Canadian companies not just survive but thrive. And were looking for bold innovators to help shape the future of business finance in Canada.

About the Role

Float is looking for a high-impact Account Manager to join our Customer Experience team! This role is designed for a growth-focused consultative seller who thrives on expanding customer partnerships and driving revenue. Youll be responsible for realizing expansion opportunities with our customers post-onboarding ensuring they continue to grow and scale with us.

In this role you will own strategic expansion initiatives within an aligned book of business identifying and executing on opportunities to increase Total Payment Volume (TPV) and deepen customer adoption. Youll work closely with cross-functional teams to identify whitespace opportunities deliver tailored recommendations and structure contracts that drive meaningful business outcomes.

If youre a highly motivated results-driven professional who loves identifying growth opportunities and building long-term customer relationships wed love to hear from you!

What Youll Be Responsible For :

Owning expansion and upselling opportunities within a portfolio of existing customers using data-driven insights to drive strategic growth initiatives.

Taking a consultative approach to account growth engaging with multiple stakeholders to uncover business needs position solutions and create value for their teams.

Leading commercial conversations to structure incentives and contract negotiations that drive customer expansion and retention.

Owning pipeline and forecasting for expansion revenue ensuring consistent tracking and execution of account growth initiatives.

Being the voice of the customer collaborating cross-functionally with Product Marketing and Customer Experience teams to influence roadmap priorities and deliver exceptional customer outcomes.

About You

Heres what sets you up for success at Float :

You Put Customers First Always. You care deeply about delivering meaningful value. Whether youre building internal systems or customer-facing features youre always thinking about how to make life better for our users.

You Act Like an Owner. You take responsibility for outcomes step up to challenges and seek solutions proactivelydoing whats best for the business not just your role.

You Think Big and Move Fast. Youre energized by building from 0 to 1. Youre not afraid to challenge the status quo experiment quickly and learn as you go.

You Constantly Learn and Grow. Youre hungry to improve your craft and open to feedback. You bring a growth mindset to everything you do.

You Raise the Bar. You care about doing things well and efficiently. You balance speed with rigor and always look for ways to improve how we work.

You Win as a Team. Youre a generous collaborator who values communication context and shared wins. You lift others up and help make the team stronger.

In addition to living our values

You have a proven track record of growing accounts. You have at least 2 years of experience in account management with a history of exceeding revenue targets and driving measurable account growth.

Youre highly strategic. You dont just executeyou think critically about the best ways to drive expansion tailor recommendations and build long-term customer relationships.

Youre data-driven. You use insights usage trends and customer behavior to prioritize and inform your account growth strategy.

Youre an exceptional communicator and relationship builder. You know how to engage senior stakeholders influence decision-making and drive action through consultative selling.

You take ownership and move fast. You thrive in a dynamic high-growth environment and arent afraid to test iterate and refine your approach to maximize results.

You understand finance and payments. Experience working with finance accounting or payments-related products is a plus and youre excited about helping companies optimize their financial operations.

This may not be the role for you if :

You prefer a highly structured environment with a playbook for every situation.

Youre uncomfortable with change or pivoting priorities as needed.

You prefer predictable repetitive work over juggling multiple tasks at once.

You like working at a slow steady pace rather than in a high-energy fast-moving team.

You dont like partnering cross-functionally to deliver on outcomes

You arent super passionate about helping Float build the best finance platform in Canada

Why You Should Join

Work at one of Canadas fastest-growing fintech companies

Make a real impact in a high-autonomy high-growth role

Collaborate with an ambitious and supportive team

Competitive compensation equity options and benefits

Hybrid work model we are based in Toronto with in-office days for connection and collaboration

Enjoy catered team lunches every Tuesday and Wednesday

Bring your pup to our dog-friendly office

Thrive in a high-trust high-performance culture where your work truly matters

In Short

At Float youll thrive if youre bold curious and eager to make a real impact. Were building something specialand having a lot of fun along the way. If youre excited to build grow and win together wed love to meet you.

Were committed to building a workplace thats welcoming and accessible for everyone. If you need any accommodations during the hiring process or once you join Float just let us know! You can reach out to Vic ( ) and well work with you to make sure you have what you need to succeed.

Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full-Time

Experience : years

Vacancy : 1

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