Account Manager

Spiria; Toronto; On-site; CAD 84,000 - 110,000; Full time

Benefits offered by this job

Vacation days

Winter holidays

Personal days

DPSP & RRSP employer contributions

Group insurance

Job summary

Spiria in Toronto is seeking an Account Manager to develop strong, trust-based partnerships with clients. You will own a portfolio of existing accounts, maximize value, identify new business opportunities, and act as a strategic partner to clients.

You will coordinate with delivery teams, manage the full commercial cycle, including forecasting and revenue growth, and work in a flexible hybrid or remote setup with competitive compensation and benefits.

Qualifications

• 5 to 8 years of experience in account development.
• Proven ability to grow client relationships.
• Strong communication and influencing skills with executives.
• Experience with CRM tools.
• Understanding of custom software development.
• Ability to manage multiple accounts in a dynamic environment.
• Bilingual French and English.
• Relevant university degree.

Responsibilities

• Act as primary point of contact and trusted partner for account-related matters.
• Develop and maintain lasting relationships with key stakeholders and decision-makers.
• Ensure proactive account management, including client satisfaction and achievement of business objectives.
• Collaborate with delivery teams to align client expectations, budgets, and mandate execution.
• Play a facilitator role between clients and internal teams, managing issues and escalations.
• Contribute to financial management of accounts (forecasting, revenue tracking, invoicing).
• Identify and develop growth opportunities within existing accounts, using a consultative approach.
• Prepare service offerings, proposals, and follow-up of commercial activities (including CRM).
• Maintain an understanding of the market and client needs to propose relevant solutions and revenue.

Skills

Account management

Client relationship management

Strategic partnerships

Excellent communication

Bilingual French/English

CRM proficiency

Analytical thinking

Education

University degree in business administration, technology, or equivalent

Tools

HubSpot

Salesforce

Dynamics

Excel

Job description

We are looking for an Account Manager who will play a key role in developing strong, lasting, trust-based business relationships with our clients.

In this role, you will be responsible for a portfolio of existing clients, with the goal of maximizing their value by identifying and developing new business opportunities. You will act as a strategic partner to your clients, understanding their challenges, mobilizing the right internal expertise, and actively contributing to their success.

You will be accountable for the full commercial cycle within your accounts, from managing client requests to growing revenue, including sales planning and forecasting.

As an Account Manager at Spiria, you will be expected to:

• Act as the primary point of contact and trusted partner for all account-related matters.
• Develop and maintain lasting business relationships with key stakeholders and decision-makers.
• Ensure proactive account management, including client satisfaction and achievement of business objectives.
• Collaborate closely with delivery teams to ensure alignment between client expectations, budgets, and mandate execution.
• Play a facilitator role between clients and internal teams, particularly in managing issues and escalations.
• Contribute to the financial management of accounts (forecasting, revenue tracking, invoicing).
• Identify and develop growth opportunities within existing accounts, using a consultative approach.
• Participate in the preparation of service offerings, proposals, and the follow-up of commercial activities (including CRM).
• Maintain an understanding of the market and client needs in order to propose relevant solutions and contribute to revenue objectives.

Keys to your success:

• 5 to 8 years of experience in account development, ideally in technology professional services.
• Experience in account management with the ability to grow client relationships over time.
• Excellent communication and influencing skills with stakeholders, including executives.
• Proficiency with CRM tools (HubSpot, Salesforce, Dynamics) and comfort with analytical tools (Excel).
• Good understanding of custom software development and technology solution delivery.
• Ability to manage multiple accounts in a dynamic environment with rigour and organization.
• Excellent written and verbal communication skills.
• Bilingualism required (French and English).*
• Relevant university degree (business administration, technology, or equivalent).

Employment details:

• Flexible work arrangements (remote, hybrid, or in-person), because what truly matters is not where you are, but what you do.
• Salary range: $84 000- 110 000, based on a 37.5-hour workweek.

What we offer:

• Vacation bank of 3 weeks per year.
• 5 additional fixed days off during the winter holidays.
• Flexible personal days to handle life's ups and downs.
• Deferred Profit Sharing Plan (DPSP) and RRSP with employer contributions.
• Group insurance with broad coverage.
• Telemedicine and Employee Assistance Program via Dialogue.
• Paid training, certification and association expenses.
• Spiri-Flex reimbursements of $300 per year for health, ergonomics, and connectivity-related expenses.

Work Life

Balancing work and personal lifeisessential.That'swhy our work mode is completely hybrid.Spiriaoffers you great flexibility in your choice of workplace. At home, at one of our offices or elsewhere,it'sup to you. If you commit to working at least half of the time in aSpiriaoffice, you will have your own exclusive workstation.

About us!

Powered by a passion for technology,Spiriadesigns and develops custom digitalproducts that simplify the worldfor industry leaders who want to run better businesses, deliver more value to theircustomersand generate growth through digital transformation. As we grow, we stay true to what we love: quality software, technological innovation, and creative collaboration.

We are committed to the principle of employment equity and encourage women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S+ individuals, and other marginalized persons to apply.

AI Notice

Our recruitment tools use AI to support the initial screening of applications, without ever replacing the intuition and expertise of our recruitment teams.

*Bilingualism is essential for this role. The person in this position will need to collaborate with internal and external clients across North America in both French and English for all their tasks.