Account Manager

Meltwater; Toronto; Hybrid; CAD 61,000 - 112,000; Full time

Benefits offered by this job

Flexible PTO

Medical, dental, vision

CalmApp subscription

Hybrid work style

Professional development opportunities

Job summary

Meltwater in Toronto is seeking an Account Manager II to manage, renew, and drive growth for assigned SaaS accounts. You will nurture client relationships and maximize value while collaborating with Customer Success and Renewals teams.

Hybrid work in Toronto 3-4 days in office. You will develop tailored account plans, identify expansion opportunities, and negotiate pricing with Renewals to ensure strong retention.

Qualifications

• Bachelor's degree or higher is preferred.
• 4+ years in account management within software/SaaS.
• Strong written and verbal English communication.
• Experience developing account plans to retain and grow customers.
• Proven ability to identify expansion opportunities (upsell/cross-sell).
• Collaborates with Customer Success and Renewals to drive engagement.

Responsibilities

• Manage, renew, and grow assigned SaaS accounts.
• Develop customized account plans to optimize retention.
• Drive long-term growth and oversee renewals with support from CS and Renewals.
• Identify expansion opportunities within accounts (upsell/cross-sell).
• Collaborate with Customer Success to drive adoption and utilization.
• Partner with Renewals to negotiate pricing and retention.
• Build strong relationships with key stakeholders to maximize engagement and satisfaction.
• Monitor usage to inform renewal and expansion strategies.
• Implement proactive sales processes to counter competitive threats during renewals.

Skills

Bachelor's degree or higher

SaaS account mgmt

Strong English comms

Strategic thinking

Account planning

Expansion opportunities

Cross-functional collaboration

Retention focus

Hybrid work adaptability

Education

Bachelor's degree or higher

Job description

Description

What We’re Looking For:

Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, and driving growth for our valued accounts. As an Account Manager II, you'll play a crucial role in nurturing existing client relationships and maximizing their potential.

Meltwater offers more than employment—it's a voyage towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your skills, encourages mentorship, and champions inclusive leadership practices. Interact with experienced account managers and resilient leaders who are dedicated to supporting your growth journey.

Join our team, where you'll be embraced by a diverse community that honors your individual contributions and propels you toward realizing your full potential.

What You’ll Do:

• Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team.
• Focus on driving sustainable, long-term growth while overseeing renewals, leveraging support from the Customer Success and Renewals teams.
• Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth.
• Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives.
• Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions.
• Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements.
• Cultivate and nurture strong relationships with key stakeholders within assigned accounts, driving both engagement and satisfaction.
• Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
• Implement proactive sales processes to effectively counter competitive threats during renewal negotiations.

What You’ll Bring:

• A Bachelor's degree or higher is preferred for this role, empowering you to demonstrate your academic prowess and contribute effectively.
• Proficiency in English is required, with excellent written and verbal communication skills in both languages.
• A minimum of 4 years tenure in account management is desired, with an established track record in account management, growth, and renewals, within the software or SaaS domain.
• Strong strategic thinking and execution capabilities, with a focus on customer retention and growth.
• Ability to develop effective account plans and strategies aligned with customer goals.
• A proactive approach to identifying and driving expansion opportunities within accounts.
• Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams, fostering a synergistic environment for mutual achievement.
• Results-oriented mindset with a focus on achieving growth targets and customer satisfaction.
• Excellent written and verbal communication skills in English.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 to 4 days a week based in Toronto
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Flexible paid time off that allows you to have an enhanced work-life balance
• Excellent medical, dental, and vision options
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview:

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $61,000 – $65,000 CAD.

The expected On-Target Earnings (OTE) range is $101,300 - $112,000 CAD, inclusive of base salary and performance-based variable pay.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Where You’ll Work:

110 Spadina Ave Suite 600

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our platform empowers our 27,000 customers around the world by transforming global media, social, and AI signals into actionable intelligence that leaders rely on to make faster, confident decisions.

But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in‑class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.