Account Manager

Cluep; Toronto; Hybrid; CAD 65,000 - 75,000; Full time

Benefits offered by this job

3 weeks paid vacation

2 weeks holiday period

4 extended summer long weekends

Hybrid work model (3 days in office)

Extended health benefits

Paid sick days

Social events

Job summary

Cluep is seeking a strategic and detail-oriented Account Manager to support and grow its US market footprint. You will partner with Sales and Operations to ensure successful execution, reporting, and optimization of digital advertising programs while owning post-sale client engagement.

The role evolves to include proactive client communication, strategic planning support, and growth identification across existing business.

Qualifications

• Minimum 2+ years of experience in Digital Media (agency, publisher, or Ad Tech).
• Bachelor's degree (Business, Marketing, or related field preferred).
• Strong analytical skills; highly proficient in Excel.
• Experience managing multiple client accounts and projects simultaneously.
• Excellent communication and presentation skills.

Responsibilities

• Serve as the primary day-to-day point of contact for assigned clients post-sale.
• Own ongoing client engagement, ensuring proactive communication and alignment throughout campaign lifecycles.
• Support wrap reporting and participate in review meetings, helping transition performance insights into forward-looking conversations.
• Identify potential upsell and incremental growth opportunities within existing accounts and surface them to senior leadership and Sales.
• Develop expertise in Cluep's AI offerings and underlying product capabilities.
• Manage multiple client initiatives to ensure successful launch, delivery, and performance.
• Lead pre-launch processes including kick-off calls, targeting generation, and asset collection.
• Work closely with Operations to monitor campaigns and identify optimizations.
• Provide client reporting with data-driven insights and recommendations.
• Prepare & Present post-campaign wrap reporting and assist in case study development.
• Assist Sales with pre-sale needs and proposal support.
• Collaborate on compelling proposals that align Cluep's AI solutions with client objectives.

Skills

Excel proficiency

Client management

Data analysis

Communication skills

Project management

Education

Bachelor's degree in Business/Marketing or related field

Tools

HubSpot

Salesforce

Job description

Cluep is an AI company that helps brands advertise to people based on how they feel and what they see on social media. Using its advanced AI models to analyze publicly shared text, image, video and audio signals, Cluep delivers exceptional results for leading brands such as McDonalds, Microsoft, Toyota, Starbucks, Amazon, and many more across the globe.

Founded by three young entrepreneurs (recognized in the 2020 Forbes 30 under 30), Cluep began working with advertising agencies and brands in 2014. Since that time, it has worked with hundreds of agencies, ran thousands of campaigns across North America and Europe, and continues to develop new and industry leading advertising solutions as it expands its team.

Recent Awards

Our program for McDonalds and OMD has been selected as a finalist for Best AI-Driven Campaign at the Digiday AI Awards.

In the News

Ad Age featured our AI Agent-powered campaign for The Coca-Cola Company. Our campaign with Coke represents a fundamental shift in how brands and consumers interact. Moving from passive targeting to active assistance, from demanding attention to delivering value.

The Role

Cluep is looking for a strategic and detail-oriented Account Manager to support and grow Cluep's strong foothold in the US market. In this role, you will partner closely with Sales and Operations to ensure successful execution, reporting, and optimization of digital advertising programs while taking ownership of post-sale client engagement and relationship management.

This role is evolving beyond tactical execution to include proactive client communication, strategic planning support, and growth identification across existing business.

The ideal candidate is highly organized, proactive, positive, and solutions-oriented.

Responsibilities:

Client & Post-Sale Relationship Management

• Serve as the primary day-to-day point of contact for assigned clients post-sale.
• Own ongoing client engagement, ensuring proactive communication and alignment throughout campaign lifecycles.
• Support wrap reporting and participate in review meetings, helping transition performance insights into forward-looking conversations.
• Identify potential upsell and incremental growth opportunities within existing accounts and surface them to senior leadership and Sales.

Campaign Execution & Performance

• Develop expertise in Cluep's AI offerings and underlying product capabilities.
• Manage multiple client initiatives to ensure successful launch, delivery, and performance.
• Lead pre-launch processes including kick-off calls, targeting generation, and asset collection.
• Work closely with Operations to monitor campaigns and identify optimizations.
• Provide client reporting with data-driven insights and recommendations.
• Prepare & Present post-campaign wrap reporting and assist in case study development.
• Assist Sales with pre-sale needs and proposal support.
• Collaborate on compelling proposals that align Cluep's AI solutions with client objectives.
• Support transition from new business to ongoing account management.

Internal Contribution

• Actively contribute feedback and ideas to improve tools, processes, and product offerings.

Required Qualifications and Skills:

• Minimum 2+ years of experience in Digital Media (agency, publisher, or Ad Tech).
• Bachelor's degree (Business, Marketing, or related field preferred).
• Strong analytical skills; highly proficient in Excel.
• Experience managing multiple client accounts and projects simultaneously.
• Excellent communication and presentation skills.
• Strong attention to detail and organizational skills.

Nice to haves:

• Experience managing post-sale client relationships
• Exposure to account growth or upsell initiatives within existing accounts.
• Experience working with CRM systems (HubSpot, Salesforce, etc.).
• Familiarity with forecasting, pipeline tracking, or renewal planning.
• Interest in AI-driven media or emerging ad tech solutions.
• Time off: 3 weeks of paid vacation approx. 2 weeks off during holiday period and 4 extended summer long weekends
• Schedule: hybrid work model (3 days in office) with flexible start/end times
• Well-being: employer paid extended health benefits and paid sick days
• Culture: supportive team environment and inclusive work force
• Social: semi-annual offsite social events, holiday and life event celebrations, quarterly company wide all hands, and more!

At Cluep, we are committed to transparent and fair compensation practices. The base salary range for this position is $65,000-$75,000 CAD. Individual compensation is determined by factors such as relevant experience, skills, qualifications, and the responsibilities of the position.

This job advertisement is for an active, existing vacancy at Cluep.

Please note that Cluep does not use artificial intelligence (AI) to screen or evaluate job applications. All applications are reviewed and assessed by human recruiters and hiring managers throughout the hiring process.

We are an equal opportunity employer and vow to make any necessary disability-related accommodations, upon request, throughout the entirety of the recruitment and selection process. Need support in your application? Just let us know by emailing our HR at [e-mail] with the email subject being "Accommodation Request for Interview Job Title"