Account Manager

Parts Town Canada; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading distributor of restaurant equipment parts is looking for a key account manager in Toronto, Ontario. The role involves driving profitable sales, managing customer relationships, and implementing retention strategies. The ideal candidate should have at least 2 years of B2B sales experience and proficiency in CRM systems. This position offers a hybrid work schedule, quarterly bonuses, and a supportive team culture.

Benefits

Quarterly profit-sharing bonus

Hybrid work schedule

Team member appreciation events

Traditional benefits like health and dental insurance

Qualifications

• Minimum 2 years of B2B sales experience, preferably in parts distribution.
• Ability to travel up to 40%, primarily within Canada and the USA.
• Proficiency in customer service and sales strategies.

Responsibilities

• Generate profitable sales and grow wallet share in Parts Town Canada.
• Maintain a database of prospects and customers, and report progress regularly.
• Implement retention strategies for at-risk accounts while providing excellent service.

Skills

B2B sales experience

Customer relationship building

Problem-solving skills

Market assessment capabilities

Strong communication skills

Education

Postgraduate degree or diploma in business or marketing

Tools

MS Office

CRM or ERP systems

Job description

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC, and residential appliance parts, we like to do things a little differently. We believe our team should be like family—focused, supportive, and collaborative. Our core values emphasize safety, integrity, enthusiasm, and embracing change. If you have a good sense of humor, that's a plus!

Knowledge of original equipment manufacturer parts is helpful but not essential. We're more interested in passionate individuals with diverse backgrounds and fresh ideas. Our workplace has been recognized for growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times.

If you're ready to contribute, go above and beyond, and enjoy a fun work environment, we invite you to apply today!

Perks

• Parts Town Pride - check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Traditional benefits like health, dental, life insurance, RRSP/DPSP match, employee assistance programs, and paid time off

The Job at a Glance

The role involves key account management with a focus on growing wallet share in Parts Town Canada. Responsibilities include generating profitable sales, understanding customer needs, maintaining a database of prospects and customers, and reporting progress regularly. The candidate will monitor at-risk accounts and implement retention strategies, all while providing excellent customer service.

What We're Looking For

• Postgraduate degree or diploma in business, marketing, or related field (asset)
• Minimum 2 years of B2B sales experience, preferably in parts distribution
• Knowledge of the commercial food service or HVAC industry (preferred)
• Proficiency with MS Office and CRM or ERP systems
• Ability to travel up to 40%, primarily within Canada and the USA
• Experience selling solutions to new and existing customers, with a focus on revenue growth
• Strong prospecting, relationship-building, and problem-solving skills
• Ability to negotiate pricing and manage profitability
• Excellent communication and reporting skills
• Ability to conduct market assessments and prepare business reviews
• Proactive in promoting digital transactions and collaborating with the sales team

About Your Future Team

We take pride in a fun, inclusive culture that celebrates achievements, fosters team spirit, and values appreciation. We are committed to accessibility and equal opportunity for all employees and applicants, ensuring a respectful and supportive work environment.