Account Manager

McDougall Energy Inc.; Sault Ste. Marie; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading Canadian energy provider is seeking an Account Manager in Sault Ste. Marie to enhance customer experience and retention. This role requires a college diploma, sales experience, and proficiency in Microsoft Office. McDougall Energy offers a supportive environment for professional development and competitive compensation packages.

Benefits

Competitive Compensation

Group RRSP

Employee Assistance Program (EAP)

Qualifications

• Three years’ experience in Sales or Customer service required.
• Experience in computerized Sales software environment needed.
• Ability to manage large volumes of data critical.

Responsibilities

• Manage customer accounts with focus on retention and service.
• Conduct retention calls for existing customers weekly.
• Support Territory Managers in achieving sales targets.

Skills

Customer Service

Attention to Detail

Communication Skills

Organizational Skills

Data Management

Education

College Diploma in Marketing, Business or related field

Tools

Microsoft Office

Job description

McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.

At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow.

We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.

ABOUT THE OPPORTUNITY :

McDougall Energy is looking for a customer focused, organized and driven individual for the position of Account Manager within our Commercial Market. Reporting to the Vice President, Commercial & Residential Sales, the Account Manager will ensure an outstanding customer experience is being delivered to new and existing Customers, with an aim toward retention of existing Customers, while supporting the Commercial Sales Team. Located at our Corporate Head Office in Sault Ste. Marie, the position will be responsible for :

• Managing an assigned group of existing Customer accounts with a strong focus on retention, while ensuring excellent customer service
• Identifying potential Commercial Customers by phone and arranging appointments for Territory Managers
• Conducting a targeted number of retention calls each week for an existing Customer base
• Supporting Territory Managers in achieving key performance indicators for fuel, propane and lubricant sales
• Supporting Territory Managers by maintaining accurate sales pipelines
• Working cross functionally with various departments in support of Territory Managers
• In conjunction with Territory Managers, identify and assist in resolving Customer concerns by providing sound advice and solutions

ABOUT YOU :

• College Diploma in Marketing, Business or related field
• Three years’ experience in Sales or Customer service
• Experience in a computerized Sales’ software environment
• Demonstrated ability to manage large volumes of data;
• Strong attention to detail
• Excellent interpersonal and communication skills; both verbal and written
• Superior organization and prioritization skills; committed to deadlines
• Demonstrated ability to shift focus with ease
• Proficient in working with Microsoft Office; specifically, Excel
• Strong understanding of Privacy and Confidentiality in the workplace
• Demonstrated ability to establish and maintain successful working relationships
• Demonstrated success in living the values of The M.E.I. Way

WHAT WE OFFER :

We provide career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.

• Competitive Compensation
• Group RRSP
• Employee Assistance Program (EAP)

Are you ready to power your career and make a difference at McDougall Energy?

McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.

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