Account Manager

Work in Ottawa; Ottawa; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a passionate Account Manager to drive sustainability initiatives within enterprise accounts. In this pivotal role, you will guide clients through their energy management journey, ensuring they maximize their experience with the platform. You will be part of a dynamic team dedicated to transforming commercial buildings into sustainable ecosystems. If you thrive in a fast-paced environment and are eager to make a meaningful impact, this opportunity offers a collaborative culture, competitive compensation, and the chance to contribute to a greener future.

Benefits

Flexible Working Hours

Healthcare and Dental Benefits

Retirement Savings Plan

Equity Participation

Paid Personal Development Days

Annual Paid Volunteer Day

Enhanced Parental Leave

Office Access in Ottawa or Washington DC

Collaborative Culture

Remote Work Opportunities

Qualifications

• 5+ years in Account Management or Consulting in sustainability or Proptech.
• Proven track record of managing large enterprise accounts.

Responsibilities

• Own the end-to-end customer experience for enterprise accounts.
• Build and maintain strong relationships with key stakeholders.

Skills

Account Management

Customer Satisfaction

Sustainability Consulting

Communication Skills

Adaptability

Climate Tech Knowledge

Education

Bachelor's Degree

Tools

CRM Software

Data Analytics Tools

Job description

Tech companies are hiring in Ottawa! If you’re looking for your next opportunity in tech, Work in Ottawa can help you build a thriving career in the fast-growing technology industry in Canada’s capital.

As an initiative of the city’s economic development agency, Invest Ottawa, Work in Ottawa helps tech firms fill open positions quickly so they can grow and scale faster.

We are excited to partner with Noda on their search for Account Manager.

Noda is a data and analytics company for the commercial built environment. We reimagine how modern buildings operate — because a better world needs better buildings. Better buildings are more efficient, more sustainable, and more resilient. They are intelligent, autonomous ecosystems that anticipate and adapt, seamlessly.

With commercial building operations accounting for nearly 30% of global emissions, we’re on a mission to turn buildings into a force for positive change, powering a more efficient, more sustainable world. We do this with smart software, careful use of modern artificial intelligence, sophisticated data models, and custom interfaces to building systems – and a lot of in-depth knowledge about how commercial buildings actually run.

We’re a young, nimble company where we very much value creative thinking, a love of teamwork, and a determination to solve the problem, whatever it is. Priorities can shift fast, so adaptability and flexibility come with the territory. The consequence is that you’ll have a chance to make a real impact, backed by a supportive team.

About the Role

As an Account Manager (AM), you will own relationships with some of our largest and most strategic customers. You will guide them through their sustainability and energy management journey, helping them unlock the full potential of the Noda platform while ensuring measurable business impact. Your role will be pivotal in driving customer satisfaction, retention, and expansion opportunities.

What you’ll be doing:

1. Own the end-to-end customer experience, serving as the primary advocate and strategic advisor for enterprise accounts.
2. Build and maintain strong relationships with key stakeholders and executives, ensuring alignment with their sustainability and energy goals.
3. Identify and close upsell opportunities through multithreaded discovery to uncover opportunities to add new Noda platform modules.
4. Identify and close expansion opportunities to the greater portfolio through executive business reviews, multithreaded discovery, and prescribed value. The goal is to execute multibuilding expansions.
5. Act as the voice of the customer, providing feedback to product and engineering teams to shape the evolution of our offerings.
6. Monitor account health, ensuring customers are engaged and achieving key milestones in their sustainability initiatives.

What you will need:

• 5+ years of experience in Account Management, or Consulting within a sustainability-focused or Proptech company.
• A proven track record of managing large enterprise accounts and driving successful customer outcomes.
• A track record of hitting quota consistently.
• A strong communicator who can engage with executive stakeholders, multithread across regions and organizations, and simplify complex sustainability topics.
• Experience building champions to gain access to new stakeholders.
• Experience with climate and ESG reporting frameworks (CSRD, TCFD, SEC climate disclosure, etc.).
• Highly organized and detail-oriented, balancing multiple accounts while ensuring high customer satisfaction.
• Comfortable working in a fast-paced startup environment and excited about building scalable processes.
• Passionate about climate tech and helping companies drive meaningful sustainability impact.

What will make you stand out:

• Experience with building automation/management and HVAC systems.
• Knowledge of facility management and real estate operations.
• Familiarity with AI-driven sustainability solutions or automation technologies.

Why we think you’ll love it here:

• Purpose & Impact: Play a part in making buildings more sustainable, directly influencing our planet’s future.
• Fully remote company: We have offices in Ottawa, London, and Washington DC available for employees, but most of us work fully remotely. We also do in-person team and company get-togethers throughout the year.
• Joining a fast-growing team of brilliant people building solutions at the forefront of smart building technology!
• Competitive Compensation: You’ll receive a compelling salary, healthcare and dental benefits, a retirement savings plan, plus equity participation.
• Collaborative Culture: Join an inclusive, innovative team that values curiosity, problem-solving, and continuous learning.
• Personal Development: Take advantage of paid personal development days to explore new technologies or deepen your expertise.

We offer a great work environment, a clear development path, and many tangible benefits, here just a handful:

• Office in Washington DC or Ottawa to use when you like.
• Enhanced paternity, maternity, and adoption leave.
• Competitive salary and equity participation.
• Medical, dental, and vision care plans.
• RRSP- 50% match of up to 6% of the employee contribution.
• Highly flexible and autonomous working.
• Monthly paid personal development days.
• Annual paid volunteer day to help out a charity of your choice.

And finally: We'll do everything we can to support you during your application. If you need us to make any adjustments to your recruitment process, please do speak to our recruitment team, who will be happy to support you.

Work in Ottawa utilizes a secure, closed AI environment for the initial screening of resumes, ensuring your data remains safe while helping us efficiently identify top candidates. We encourage all applicants to apply, even if you do not meet every requirement. If you possess relevant skills, enthusiasm, and eagerness to grow, we want to hear from you! To enhance your visibility, consider including relevant keywords in your resume.

If you require any accommodation during the hiring process, please reach out to [e-mail].