Account Manager

Hirebridge; Montreal (administrative region); Hybrid; CAD 110,000 - 120,000; Full time

Job summary

Hirebridge seeks an Account Manager to serve as the lead point of contact for all customer account management matters, ensuring successful delivery of our solutions. You will build trusted advisor relationships with key accounts, collaborate with cross-functional teams, and drive growth across the territory.

In this role, you will forecast key metrics, identify opportunities to expand with existing clients, and guide clients through product evaluations in a consultative sales process.

Qualifications

• Essential functions include managing customer accounts, building relationships, and driving solution adoption.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Help clients evaluate new products and services through a consultative selling process
• Develop trusted advisor relationships with key accounts and executive sponsors
• Ensure timely and successful delivery of solutions according to customer needs and objectives
• Communicate progress of initiatives to internal and external stakeholders
• Develop new business with existing clients and identify opportunities to meet sales quotas
• Forecast and track key account metrics and annual forecasts
• Prepare reports on account status
• Collaborate with Account Executives to identify opportunities within territory
• Act as Solution Consultant for new clients during the sales process
• Assist with challenging client requests or escalations
• Stay abreast of industry trends
• Collaborate with cross functional teams as required

Job description

$110,000 - $120,000 On Target Earnings

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

JOB DESCRIPTION

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Help your clients evaluate new products and services through a consultative selling process
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with Account Executives to identify and grow opportunities within territory
• Act as Solution Consultant for new clients during the sales process
• Assist with challenging client requests or issue escalations as needed
• Stay abreast of Industry trends.
• Collaborate with cross functional teams as required