account manager

Stallion Express; Mississauga; On-site; CAD 50,000 - 60,000; Full time

Job summary

A leading company specializing in B2B shipping solutions seeks an eCommerce Account Manager in Mississauga. The role involves managing client portfolios, providing support, and ensuring seamless logistics services. Ideal candidates are customer-focused, detail-oriented, and possess solid experience in eCommerce and logistics.

Benefits

Flexible start times

Telecom discounts

Access to an on-site gym (opening Q2 2025)

Qualifications

• 1+ year of experience in eCommerce and logistics.
• 3+ years managing client relationships.
• Customer-focused with proactive problem-solving abilities.

Responsibilities

• Manage client portfolios and address queries.
• Build and maintain strong relationships with eCommerce clients.
• Educate clients on shipping tools and best practices.

Skills

Analytical skills

Strategic thinking

Communication skills

Interpersonal skills

Problem-solving

Organization

Detail-oriented

Job description

Title: eCommerce Account Manager

Job Details

Are you a client-centric individual with solid experience and an understanding of eCommerce shipping logistics? If yes, this could be a great opportunity for you! The ideal candidate will combine customer service expertise and account management skills to assist clients in navigating logistics complexities.

• Responsibilities:
  1. Manage client portfolios, addressing queries, understanding business needs, and accommodating specific demands.
  2. Build and maintain strong relationships with eCommerce clients, engaging with them virtually or in person.
  3. Respond promptly to client inquiries, troubleshoot issues, and work with internal teams to resolve challenges.
  4. Educate clients on Stallion eCommerce shipping tools, platforms, and best practices.
  5. Collaborate with Operations, Fulfillment, Customer Service, and Technology teams to ensure seamless client service.
  6. Provide performance reports to monitor client portfolio health, contributing to growth and retention incentives.
• Qualifications:
  1. At least 1 year of experience in eCommerce and logistics.
  2. Over 3 years managing client relationships and customer service.
  3. Strong analytical skills and strategic thinking.
  4. Excellent communication and interpersonal skills.
  5. Customer-focused with proactive problem-solving abilities.
  6. Highly organized and detail-oriented.
• Additional Requirements:
  1. Travel may be required for meetings and partner visits.
• Location: Mississauga, ON (On-site)
• Salary: $50,000 - $60,000 annually
• Terms: Full-time, Permanent
• Start Date: As soon as possible
• Vacancies: 1

Company Overview

Stallion Express is a Toronto-based company specializing in B2B shipping solutions for online sellers, helping Canadian businesses save on shipping costs.

Benefits

• Flexible start times
• Telecom discounts
• Access to an on-site gym (opening Q2 2025)

Note

This job posting is active and available on Indeed.com. Please review the full posting on the site for application details.