Account Manager

NPC DataGuard; Markham; On-site; CAD 65,000 - 75,000; Full time

Job summary

NPC DataGuard is hiring an Account Manager to drive sales in the SMB sector, developing new opportunities and expanding existing accounts with a consultative approach. You will manage the full sales cycle from outreach to closure, focusing on ROI for security solutions.

The role emphasizes proactive prospecting, pipeline discipline, and collaboration with internal teams to tailor demos and secure onboarding. Strong communication and CRM proficiency are essential.

Qualifications

• 3+ years B2B sales in tech/SMB
• Experience with Salesforce or similar CRM
• Cybersecurity/managed services knowledge and ability to sell ROI over features
• Degree is beneficial but practical experience valued
• Excellent communication and ability to explain tech concepts to varying audiences

Responsibilities

• Proactively hunt new business via cold outreach, networking, and campaigns
• Build and maintain a healthy sales pipeline with disciplined qualification and follow-up
• Conduct consultative discovery, deliver tailored demos, and close deals through trust and empathy
• Own post-sale onboarding, drive satisfaction checks, and identify expansion opportunities
• Accurately forecast activities and maintain CRM visibility
• Meet or exceed quarterly sales targets and activity metrics

Skills

B2B sales

Cold outreach

CRM experience

ROI selling

Communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft 365

Job description

NPC DataGuard is revolutionizing SMB cybersecurity with our industry-first, all-in-one managed solution: secure laptops, desktops, and hybrid tablets monitored 24/7 for one low monthly fee. We eliminate data loss, breaches, and downtime, empowering small-to-medium businesses to focus on growth, not threats. Join us to fight cybercriminals one sale at a time where your wins directly safeguard real-world professionals.

About the Role

Every time you make an NPC sale, you mark it as a win for cybersecurity, and a loss for cybercriminals. You are excited to be a key member of the team who makes that sale happen. We are seeking a highly driven Account Manager to join our expanding team. This role will be responsible for developing sales opportunities and selling to a targeted professional market in the small-to-medium business segment. Through consultative sales and Client needs assessments, you will develop new accounts and increase sales in existing accounts. This role demands a self-motivated, proactive salesperson who drives the full sales cycle from start to finish. Success comes from consistent outreach, follow-through, and a relentless focus on connecting with decision-makers. You thrive on generating leads, managing your pipeline, and maintaining the activity needed to achieve results.

Who will love this job

• A Strategic Hunter: You thrive in a dynamic, competitive environment and clearly see the full picture of an account, always recommending the best managed solution that drives both customer security and NPC's revenue growth.
• A Thoughtful Consultant: You are consultative, receptive, and authentic through complex negotiations and tough client conversations, always seeking to build consensus while upholding the value of a differentiated security offering.
• A Collaborative Problem Solver: You recognize that exceptional sales outcomes are achieved together. You actively partner with internal teams, share insights, and contribute ideas, testing and refining outreach strategies along the way.

Responsibilities

• Proactively hunt new business via cold outreach, networking, and targeted campaigns
• Build and maintain a healthy sales pipeline with disciplined qualification, consistent follow-up, and multi-threaded engagement.
• Conduct consultative discovery and needs assessments, deliver tailored demos, and close deals by building trust through responsive, knowledgeable, and empathetic conversations.
• Own the post-sale relationship, drive successful onboarding, conduct regular satisfaction check-ins, identify expansion opportunities, and ensure high retention and upsell revenue.
• Accurately track and forecast all activities, opportunities, and customer interactions in our CRM to maintain full pipeline visibility and accountability.
• Consistently hit or exceed quarterly sales targets and key activity metrics.

Qualifications

• 3+ years B2B sales success in lead gen, cold outreach, and full-cycle ownership (tech/SMB preferred).
• Proficiency in Microsoft 365, Salesforce, or similar CRM experience.
• Cybersecurity/managed services knowledge plus proven ability to sell innovative tech by focusing on ROI over features.
• A post-secondary degree is beneficial, but comparable business experience and proven success are equally valued.
• Exceptional communication, understanding and can explain new technology concepts to technophobes and the technically literate alike, and it is something you enjoy doing.
• The role offers a competitive base salary starting at $65,000 - $75,000, commensurate with experience.
• On-target earnings (OTE) of $93,000-$110,000 with uncapped commissions based on performance.

Required Skills

• 3+ years B2B sales success in lead gen, cold outreach, and full-cycle ownership (tech/SMB preferred).
• Proficiency in Microsoft 365, Salesforce, or similar CRM experience.
• Cybersecurity/managed services knowledge plus proven ability to sell innovative tech by focusing on ROI over features.

Preferred Skills

• A post-secondary degree is beneficial, but comparable business experience and proven success are equally valued.
• Exceptional communication, understanding and can explain new technology concepts to technophobes and the technically literate alike, and it is something you enjoy doing.

AI Use

We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes.

Equal Opportunity Statement

We are an equal opportunity employer. We value diversity and inclusion and encourage anyone qualified to apply.