Account Manager

Westburne; London; On-site; CAD 63,000 - 87,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO & holidays

Life insurance

Employee Assistance Program

RRSP & Pension

Education assistance

Employee discounts

Job summary

Westburne in London, ON is seeking an Account Manager to cover existing managed accounts north of London and specific accounts in Strathroy. Based at the London branch, you will provide exceptional customer service, expand share of wallet in existing customers and win new business by offering unique value.

You will maintain product knowledge, develop proactive sales plans, manage customer contracts and quotes, and partner with the branch team to resolve issues while keeping an eye on margins.

Qualifications

• Diversified knowledge of industrial products developed through relevant post-secondary education and a minimum of 5 years of progressive, applicable work experience in an industrial environment
• Previous customer service/inside sales experience is an asset and previous outside sales experience is desired
• Ability to work independently and manage time and territory effectively
• Superior interpersonal and customer service skills to effectively build relationships and continually strive for improved customer service
• Demonstrated competency in VAI, Microsoft Excel and other Microsoft Office applications
• Knowledge of the selling process
• Demonstrated team-playing attitude
• Possession of a valid driver’s license and a reliable vehicle as travel is required

Responsibilities

• Determines sales potential for new and existing customers through inquiry, observation, and periodic research
• Promotes WFS Ltd. products and services to customers through value-based conversations
• Maintains a high level of relevant product knowledge
• Assists customers with problems by comparing and introducing products
• Determines customer requirements and expectations in order to recommend specific products
• Identifies and reports actual and potential cost savings to customers on a proactive basis
• Communicates regularly with branch staff in order to resolve customer issues
• Maintains an excellent working relationship with customers and our internal team
• Assists Inside Customer Service Representatives with the development and maintenance of customers contracts and quotes
• Maintains customer contracts and follows up on customer quotes
• Makes sales calls with vendor representatives and other resources
• Develops a proactive sales plan and strategy to increase sales of new and existing customers
• Maintain records and reporting activity through monthly pipeline reviews
• Calls on existing and new customers based on the sales plan
• Follows all safety protocol in compliance with WFS' Health and Safety policies and procedures, local customer policies and procedures and the Occupational Health and Safety Act
• Aims to increase customer sales with attention to margin
• Responsible for profit margin and expenses relating to buy and sell agreements

Skills

Customer service

Outside sales

Time management

Interpersonal skills

Territory management

Independent work

Vendor relations

Education

Post-secondary education

Tools

Microsoft Excel

MS Office

Job description

Compensation

The base salary for this role ranges between $63,040 - $86,680, with eligibility for an incentive target of $20,400.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary

We have an opening for an Account Manager to cover existing managed accounts north of London, and specific accounts in Strathroy, ON. This position would be based in our London branch. Reporting to the District Sales Manager - East, you will be responsible for providing exceptional customer service to new and existing accounts. The Account Manager will support our corporate strategy by expanding share of wallet in existing customers and acquiring new accounts by providing unique value to win new business.

KEY DUTIES AND RESPONSIBILITIES (You Will):

• Determines sales potential for new and existing customers through inquiry, observation, and periodic research
• Promotes WFS Ltd. products and services to customers through value-based conversations
• Maintains a high level of relevant product knowledge
• Assists customers with problems by comparing and introducing products
• Determines customer requirements and expectations in order to recommend specific products
• Identifies and reports actual and potential cost savings to customers on a proactive basis
• Communicates regularly with branch staff in order to resolve customer issues
• Maintains an excellent working relationship with customers and our internal team
• Assists Inside Customer Service Representatives with the development and maintenance of customers contracts and quotes
• Maintains customer contracts and follows up on customer quotes
• Makes sales calls with vendor representatives and other resources
• Develops a proactive sales plan and strategy to increase sales of new and existing customers
• Maintain records and reporting activity through monthly pipeline reviews
• Calls on existing and new customers based on the sales plan
• Follows all safety protocol in compliance with WFS' Health and Safety policies and procedures, local customer policies and procedures and the Occupational Health and Safety Act
• Aims to increase customer sales with attention to margin
• Responsible for profit margin and expenses relating to buy and sell agreements

REQUIRED EXPERIENCE AND QUALIFICATIONS (You Have):

• Diversified knowledge of industrial products developed through relevant post-secondary education and a minimum of 5 years of progressive, applicable work experience in an industrial environment
• Previous customer service/inside sales experience is an asset and previous outside sales experience is desired
• Ability to work independently and manage time and territory effectively
• Superior interpersonal and customer service skills to effectively build relationships and continually strive for improved customer service
• Demonstrated competency in VAI, Microsoft Excel and other Microsoft Office applications
• Knowledge of the selling process
• Demonstrated team-playing attitude
• Possession of a valid driver’s license and a reliable vehicle as travel is required

Rewards and Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.