Account Manager

Marmon Holdings, Inc.; Hamilton; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

Marmon Holdings, Inc. in Hamilton, Ontario, is seeking an Account Manager to drive sales and nurture customer relationships for the Marmon brands Fleetline, Hogebuilt, and Nu-Line. You will execute strategic plans, manage the dealer network, and collaborate across teams to meet customer needs.

The role focuses on business development, account management, and lead generation with travel to trade shows and customer visits as needed. Strong communication and CRM proficiency are essential.

Qualifications

• Bachelor's Degree or equivalent combination of education and experience.
• Excellent communication and customer relationship management skills.
• Experience in sales or account management with a customer-focused mindset.

Responsibilities

• Manage existing dealer network to provide exceptional service.
• Build and maintain customer relationships and drive sales growth.
• Utilize sales reports to identify opportunities and grow market share.
• Attend trade shows to expand customer base and market presence.
• Enter customer data and sales information into the CRM database.
• Collaborate with internal teams to resolve delivery and account issues.

Skills

Account management

Sales experience

Communication skills

Lead generation

Education

Bachelor's Degree

Tools

CRM software

Spreadsheet software

Word processing software

Job description

Nu-Line Products Inc. As a part of the global industrial organization Marmon Holdings - which is backed by Berkshire Hathaway, you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

The Account Manager is responsible for managing sales and customer relationships for Fleetline, Hogebuilt, and Nu-Line. They will execute strategic sales plans aligned with company goals to drive sales growth and ensure customer satisfaction. Key responsibilities include business development, account management, sales growth, and maintaining strong customer relationships.

Essential Duties and Responsibilities:

• Manage existing dealer network to provide exceptional service.
• Build and maintain customer relationships.
• Utilize sales reports provided to identify and grow sales.
• Works to increase market share.
• Works with customers to help them improve their familiarity with products.
• Analyzes ways to obtain new customers through following inside and outside leads.
• Works with internal employees to collaborate with customers on collection of past due accounts.
• Attends trade shows to increase customer base & market share.
• Follows up on calls and dealer visits to keep customers informed and satisfied.
• Compiling lists of prospective customers for use as sales leads based on information from ad inquiries, trade shows, direct mail responses, business directories, Internet websites, and other sources.
• Making outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Overcome technical and business objections of prospective customers.
• Estimate date of delivery to the customer, based on knowledge of production and delivery schedules.
• Enter new customer data and other sales data for current customers into the computer database.
• Investigate and resolve customer problems with deliveries with assistance from Customer Service.
• Mail correspondence and promotions to current and prospective customers.
• Utilize social media platforms to expand company's brands.

Other duties may be assigned.

Education and/or Experience:

Bachelor's Degree or equivalent combination of education and experience.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Additional languages are a plus.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists.
• Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of email, CRM Files, Spreadsheet software, and Word Processing software.

Other Skills and Abilities:

Ability to deal effectively with disgruntled customers concerning account issues that may arise.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 40 pounds. The employee must drive safely and maintain all legal driving requirements.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

Welcome to the biggest small business you'll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups - where they're able to tap into the expertise and insights of other Marmon companies. While we're all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.