Account Manager

RiseMe; Dartmouth; On-site; CAD 65,000 - 90,000; Full time

Job summary

Spicers Canada ULC, a Vaughan-based distributor with Atlantic operations, seeks a full-time Account Manager to be based in Dartmouth, NS. You will drive sales, grow gross profit and expand the customer base while coordinating with Management, Operations, Customer Service and Marketing to meet client needs.

The role requires 3–5 years of sales experience, strong communication skills, and the ability to build multi-level relationships across accounts.

Qualifications

• Minimum 3–5 years of sales experience.
• Post-secondary degree or diploma asset.
• Strong oral, written and presentation skills.
• Ability to develop multi-level relationships within the region.
• Proficient in MS Office.
• Industry knowledge considered an asset.

Responsibilities

• Grow sales and gross profit by meeting targets.
• Promote consumables and equipment to clients.
• Upsell, cross-sell, and expand existing accounts.
• Prepare quotes, proposals, and contracts.
• Collaborate with Management, Operations, Customer Service and Marketing.
• Monitor performance and forecast sales.
• Develop long-term client relationships.
• Attend sales meetings.

Skills

Sales expertise

Account management

Relationship building

Negotiation

Customer service

MS Office

CRM software

Education

Post-secondary degree or diploma

Tools

CRM software

MS Office

Job description

Backed by a fifth-generation family-owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment. We’re based in Vaughan, Ontario, with 13 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites.

We are currently looking for a full-time Account Manager located in Dartmouth, NS, reporting to the Branch Manager, Atlantic Sign Graphics.

Your Challenge:

• Responsible for financial and market share growth by achieving or exceeding the sales and gross profit dollar targets set during forecasting sessions and expanding account base
• Promotion and sale of consumables, Printing and Finishing Equipment and other supplies (through prospecting, cold calling and existing clients)
• Identify opportunities to upsell, cross-sell, and expand existing business.
• Prepare and present sales proposals, quotations, and contracts
• Collaborate with internal teams such as Management, Operations, Customer Service and Marketing to meet customer needs.
• Monitor account performance and sales targets.
• Providing customers with information regarding new products, promotions, etc.
• Addressing customer requests and complaints promptly and professionally
• Conducting market research
• Assist management in developing sales forecasts and offer recommendations for areas of improvement in Company strategies, markets, products, and service
• Attending sales meetings
• Developing and maintaining long-term relationships with existing and new clients
• Participating in continuing education and staying abreast of developments in the applicable areas and on upcoming products and initiatives within client base
• Other duties as assigned

Your Qualifications:

• Minimum 3 - 5 years of sales experience
• Post-secondary degree or diploma or the equivalent combination of education and experience an asset
• Industry knowledge considered an asset
• Strong oral, written and presentation skills
• Ability to identify and maintain knowledge of key contacts within the region and establish multi-level relationships
• Strong sales, negotiation, and relationship-building skills
• Customer-focused mindset with problem solving capabilities
• Proficient in using MS Office
• Excellent customer service skills
• Ability to develop key clients, agency and industry relationships at all levels;
• Creative “out-of-the-box” thinking
• Strong organization and time-management skills
• Punctual, dependable, and reliable
• Excellent teamwork and ability to work independently
• Self-directed and self-motivated; and
• Ability to manage multiple projects and priorities

Working Conditions:

• Able to work on a computer for numerous hours which may result in strain on wrists, eyes, back, etc.;
• Ability to work in a busy, open area office;
• May have to spend long hours in concentration which requires attention to detail and high levels of accuracy;
• This position faces a number of deadlines which may cause stress; and
• Work may require occasional weekend and/or evening work.

Spicers Canada ULC is an equal opportunity employer and welcomes all interested parties. Spicers Canada is able to offer accommodations to potential candidates and new employees during the recruitment and selection process and encourages individuals who may require accommodations to contact Human Resources.