Account Manager

Mitel Networks; Canada; Remote; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

RRSP matching

Paid time off

Job summary

Mitel Networks is seeking an Account Manager in Canada to drive enterprise sales through channel partners and manage named accounts. The role emphasizes consultative selling, relationship-building, and revenue growth across Mitel UC and contact center solutions.

Reporting to the sales leadership, you will develop strategic account plans, collaborate with partners, and deliver tailored demonstrations and proposals to close opportunities. A strong track record in meeting quotas is expected.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2+ years in consultative technology sales, with UC/Contact Center focus.
• Knowledge of Cloud computing, VMware and data centers.
• Familiar with competitive solutions (RingCentral, 8x8, Cisco, Avaya, Zoom, Dialpad).

Responsibilities

• Develop and maintain strong relationships with existing clients as the primary contact for account matters.
• Generate hospitality business opportunities and manage the sales process to closure.
• Collaborate with partners for prospecting within named accounts and channel engagement.
• Support deal structure and pricing with business-value analysis and price negotiations.
• Ensure high levels of customer satisfaction by delivering value and addressing issues promptly.
• Utilize a consultative sales approach to understand client needs and propose tailored solutions.
• Collaborate with cross-functional teams to implement strategic sales plans and drive revenue.
• Conduct discovery sessions to uncover pain points and business objectives.
• Customize presentations to show how Mitel solutions address client problems.
• Provide timely sales forecasts and performance reports to management.

Skills

Consultative sales

Account planning

Negotiation

Relationship building

Communication

Time management

Education

Bachelor's degree preferred

Tools

CRM software

RingCentral

8x8

Cisco

Avaya

Zoom

Dialpad

Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Overview

We are seeking a dynamic and results-driven Account Manager to join our Team! The Account Manager is responsible prospecting and managing a list of assigned existing accounts as well as prospecting for new logo opportunities within the region. This position will focus on enterprise accounts. The NAM will be responsible for selling the company’s products through channel partners, within Canada. The ideal candidate will possess a proven track record in consultative sales, with skills for cultivating relationships and bringing in new business opportunities.

Responsibilities

• Develop and maintain strong relationships with existing clients, serving as the primary point of contact for all account-related matters.
• Generating Hospitality business opportunities and managing the sales process through to closure of the sale.
• Collaborates with partners for prospecting within named accounts, leveraging partner engagement.
• Support deal structure and pricing with business-value analysis and negotiate prices for proactive bids and proposals.
• Ensure high levels of customer satisfaction by consistently delivering value, exceeding expectations, and promptly addressing any issues or concerns that may arise.
• Excellent written and oral communication skills, selling and negotiation skills, and time management skills.
• Utilize a consultative sales approach to understand clients' needs and recommend tailored solutions that address their unique challenges.
• Collaborate with cross-functional teams to develop and implement strategic sales plans to achieve targets and drive revenue growth.
• Conduct in-depth discovery sessions with potential clients to uncover pain points and business objectives.
• Customize product presentations and demonstrations to showcase how our technology solutions can solve clients' specific problems.
• Provide timely and accurate sales forecast and reports to management, outlining performance metrics and key achievements.
• Continuously strive to exceed sales targets and contribute to the overall success of the sales team.

Requirements

• Bachelor's degree preferred; or experience in lieu of degree.
• Plus 2+ years experience in consultative technology sales, with a focus on Unified Communications and Consultative Contact Center solutions.
• Knowledge of Cloud computing, VMware and Data Centers is a required asset.
• Knowledge or experience with competitive solutions including Ring Central, 8x8, Cisco, Avaya, Zoom, Dialpad and others a plus.
• Creative with business planning and implementing sales initiatives.
• Possesses strong Account planning skills.
• Proven track record of meeting or exceeding sales targets and quotas using a consultative approach.
• Strong negotiation and communication skills, with the ability to build rapport and influence key stakeholders.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
• Proficiency in CRM software and other sales tools for pipeline management and reporting.
• Ability to work independently and as part of a collaborative team environment.

Benefits

• Mitel offers a comprehensive benefit program which includes Medical, Dental, Vision, Life and Disability Insurance, RRSP matching, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

Diversity and Inclusion

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We welcome candidates with disabilities and will make accommodations throughout all stages of the recruitment and selection process. If you require a disability-related accommodation, please send an e-mail to [e-mail] or call 844-YES-MITEL (844-937-6483). Mitel will consult with all applicants with disabilities who request accommodation to ensure that the accommodation provided is suitable for the applicant’s individual accessibility needs.

Additional Information

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.

Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications. With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.

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