Account Manager

Tali AI; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A healthcare technology company is seeking an Account Manager to guide customers in optimizing their use of the Tali platform. The ideal candidate will have experience in account management within the healthcare or tech sectors, strong communication skills, and a passion for improving clinician experiences. This role offers the opportunity to impact a growing team while working in a flexible, inclusive environment.

Benefits

Fully remote/hybrid work options

Comprehensive health and wellness benefits

Competitive time-off including holidays

$2000 annual 'Knowledge Dollars' for professional development

Quarterly socials and company outings

Qualifications

• Experience in account management, client success, or similar role in healthcare, tech, or SaaS.
• Strong communication skills to explain complex concepts clearly.
• Attention to detail while managing multiple accounts.

Responsibilities

• Guide customers from onboarding to optimization.
• Build trusted relationships by aligning goals.
• Collaborate with internal teams to solve client issues.

Skills

Effective communication

Relationship building

Organizational skills

Problem-solving

Data analysis with CRM tools

Tools

Hubspot

Intercom

Job description

Overview

At Tali, we’re tackling one of healthcare’s most pressing challenges: the administrative burden that overwhelms clinicians and compromises patient care. Our AI-powered medical scribe is already transforming the industry, serving thousands of clinicians across Canada and the US. By accelerating millions of patient encounters annually, we save each clinician over 10 hours a week—adding up to 27 years of clinicians’ time returned to the healthcare system every year. Backed by a team with decades of experience from world-class companies like Amazon, Stripe, and Shopify, we’re building a product that solves critical, real-world problems for clinicians today while laying the foundation for a more efficient and patient-centered healthcare system. Our customers trust our technology to deliver accurate, secure documentation, empowering them to focus on what matters most: exceptional patient care.

Why Join Tali

• Impact at Scale: Your work will directly impact the Tali employment experience, enabling our team to improve the lives of clinicians and patients, while reshaping the future of healthcare.
• Technical Excellence: We’re building a world-class product with cutting-edge technology, from full-stack development to ML, infrastructure, and security.
• Ownership and Growth: As an early-stage startup, every team member has the opportunity to shape our technology, culture, and future. Whether you’re a generalist who thrives on variety or a specialist eager to build entire systems from the ground up, your contributions will be pivotal.
• Build with Purpose and Pride: Engineer systems that handle highly sensitive medical data with precision and care, knowing your work directly impacts the trust and safety of clinicians and patients.
• A Team that Inspires: Collaborate with a talented, driven team that values innovation, humility, and a relentless focus on solving hard problems.

Who You Are

At Tali, we’re building a team of exceptional individuals who are deeply aligned with our mission and passionate about solving hard problems. That said, if you thrive on structure, prefer well-defined tasks, or aren’t comfortable with the pace and ambiguity of an early-stage startup, this might not be the right fit for you.

You may be a good fit if ...

• You have a passion for healthcare and technology, with a desire to make a real impact on the clinician and patient experience.
• Experience in an account management, client success, or similar role — ideally in healthcare, tech, or SaaS.
• White glove communication skills, with the ability to explain complex concepts clearly and simply.
• A knack for building and maintaining relationships, and a client-first mindset.
• Strong organizational skills and attention to detail — you’ll be managing multiple accounts and projects at once.
• Proficiency with CRM tools and the ability to pull insights from data (bonus points if you’ve used Hubspot and Intercom before).
• Flexibility and a problem-solving attitude — things move fast around here!

What You’ll Do

• Be the main point of contact for customers, guiding them through everything from initial onboarding to ongoing optimization of Tali.
• Build strong, trusted relationships with our users by understanding their needs and aligning their goals with our workflows.
• Act as a problem-solver, jumping in to help when clients face challenges and collaborating with internal teams to find the best solutions.
• Work hand-in-hand with our Product, Customer Success, and Sales teams to make sure customers are thrilled with Tali.
• Keep customers up to date on new features and updates, and help them maximize the value of our platform for their organization and team.
• Track account performance and activity, providing customers with regular insights and actionable recommendations.
• Identify opportunities to expand our partnerships with existing customers by offering additional solutions and utilization of our product.

Recruitment Process

• Selected candidates will be contacted for an initial 30-minute interview
• Hiring Manager Interview
• Interview with a Co-Founder/Executive Leader
• Decision Stage

More About Tali AI

Perks and Benefits:

All full-time employees have access to:

• Fully remote/hybrid work options & flexible work hours
• Comprehensive health and wellness benefits from day one
• Competitive time-off, including company-wide holidays between Dec 25 - Jan 1
• $2000 in annual "Knowledge Dollars" for professional development
• Quarterly socials & company outings

Our Core Values:

• Bold: embracing ambitious goals, making courageous decisions, and taking calculated risks to drive impactful innovation and growth
• Resourceful: we\'re self-directed problem solvers; navigating obstacles, learning and acquiring new skills as needed and making sound judgement calls within scope. Consistently delivering on commitments while maintaining a high standard of quality and dependability in all aspects of our work
• Candid: Being honest, transparent, and open in all interactions, fostering a culture of trust and authenticity
• Caring: Actively supporting and empathizing with our people - customer, patients, and colleagues to help them thrive and achieve their goals

We thank all applicants for their interest; only those candidates selected for an interview will be contacted. Tali is committed to providing a barrier-free recruitment process for all candidates. Should you require accommodations at any point throughout the hiring process, please contact the Human Resources team at [e-mail].

How many years experience do you have working in SaaS or healthcare tech?

As an Account Manager, what % growth targets have you worked with in your previous roles?

Are you legally eligible to work in Canada?