Account Manager

Expera IT; Calgary; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading IT solutions provider in Calgary seeks a motivated Account Manager. The role involves building client relationships, presenting IT solutions, and ensuring client satisfaction. Candidates should have 1-3 years experience in account management and a strong focus on customer service. This position offers a base salary plus commissions and a flexible work environment, fostering growth and innovation.

Benefits

Flexible time off

Comprehensive benefits package

Opportunity for professional development

Qualifications

• 1-3 years of experience in Account Management.
• Basic to advanced knowledge of the IT industry.
• High proficiency with Microsoft tools.
• Professional, sensitive, and tactful in interactions.

Responsibilities

• Build trusting relationships with clients to understand their needs.
• Schedule regular client meetings to discuss IT strategies.
• Prepare reports for governance meetings and follow up on action items.
• Collaborate with sales for growth opportunities.

Skills

Customer service experience

Written/verbal communication skills

Time management skills

Problem-solving abilities

Education

Post-secondary certificate or diploma

Tools

Microsoft productivity tools

Job description

Overview

Imagine a world where entrepreneurs and their businesses can focus on making a positive impact, with great technology supported by great people that simply works. That’s what we do, and we need your help. For over 29 years, Expera IT has worked with hundreds of small and medium sized businesses to help them thrive, grow, and achieve their vision. We’re looking for a motivated Account Manager who thrives in a fast-paced, results-focused environment and is ready to take ownership of their work.

We value problem-solving, staying ahead of emerging risks, and making a real impact. If you love building trusted client relationships and helping clients leverage technology to improve their business, this is the role for you.

Learn more about Expera Information Technology and Vincent Fung’s work: www.experaIT.com, www.linkedin.com/in/vfungexperait, www.facebook.com/ExperaIT, https://www.linkedin.com/company/experait/

Role Summary

As an Account Manager, you will build positive, trusting relationships with clients by understanding their business and technology needs and presenting IT solutions to improve their business. You will focus on improved security and increased efficiencies and will recommend new IT strategies and planning based on emerging technologies and services. This role is compensated with a base annual salary plus quarterly commissions based on sales.

Why Join Us?

We’re not your typical office job. Our team of A-players is engaged, energetic, and focused on big challenges. We foster a culture of freedom, responsibility, and innovation that supports personal and professional growth. Our work is fast-paced and we strive for excellence in everything we do. We were named one of Canada’s Top 50 Best Managed IT Companies eight years in a row.

What We Offer

We provide an extensive benefits package for full-time employees, including medical, dental, vision, and more. We offer flexible time off, including a day off on your birthday. We are hiring actively and welcome smart, forward-thinking problem solvers.

Role Responsibilities

• Serve as the lead point of contact for all client account management matters.
• Schedule and conduct regular meetings with assigned clients (monthly or quarterly) to maintain strong relationships and align on technology roadmaps and IT strategy. During these meetings you will discuss current needs, future plans, emerging technologies, security risks, and adjust IT strategy as needed.
• Develop and maintain trusted advisor relationships with client contacts.
• Collaborate with clients to generate new sales opportunities and drive technology adoption.
• Prepare and provide reports for governance meetings and quarterly business reviews, including action-item follow-up.
• Collaborate with sales and procurement teams to identify growth opportunities.
• Facilitate project kick-off meetings with clients and the Professional Services technical team.
• Balance client and Expera needs while negotiating contract changes to maximize profitability.
• Ensure client contracts and billings are updated per Expera governance and processes.
• Manage service delivery escalations per the Technical Operations Team’s processes.
• Identify client and internal issues, challenges, or roadblocks and work with internal teams to improve processes and client satisfaction.

Sales Management Practices

To ensure sales success, you will:

• Set clear performance metrics and goals.
• Participate in regular performance reviews and feedback sessions.
• Engage in ongoing training, role practice, and development to enhance sales skills and knowledge.
• Complete vendor and technology training sessions and certifications as required by the Sales Manager.

Detailed Sales Process

Follow a structured process to ensure consistency and effectiveness:

• Follow a defined sales methodology to identify and qualify opportunities.
• Develop and present tailored IT solutions to meet client needs.
• Track and manage sales activities using our CRM/PSA systems.
• Ensure timely follow-up and communication with clients throughout the sales cycle.

Success Requirements

• Have a passion for helping and teaching others, including clients and coworkers.
• Be decisive after due diligence but know when to ask for help.
• Value a culture of empowerment and accountability to the team.
• Own mistakes and learn from them.
• Put client and team needs first with a sense of urgency.
• Adapt to change with flexibility and an open mind.
• Work well independently and as part of a team, with strong attention to detail and problem-solving skills.

Account Manager Requirements

• Post-secondary certificate, diploma, or bachelor’s degree in a related field, or equivalent work experience.
• 1-3 years of experience in Account Management.
• Basic to advanced knowledge of the IT industry and related products/services.
• Strong focus on customer service experience and excellent written/verbal communication skills.
• Excellent time management and organizational skills.
• Professional, sensitive, tactful, and diplomatic in interactions.
• Ability to manage priorities independently and work effectively both independently and in a team.
• High proficiency with Microsoft productivity tools.
• Motivated, proactive, and professional with strong interpersonal skills.
• Keen attention to detail and strong problem-solving abilities.

Work Environment

• Full-time, typically 40 hours per week, with occasional overtime.
• Office-based in Calgary with some hybrid work.
• Opportunities for professional development and career growth.
• Legally entitled to work in Canada without sponsorship.

Reports to: Vince Fung, Founder and CEO

Expera IT’s Core Obsessions

• Own It & Get ’er Done Right!
• Prevent the Preventable
• Deliver Service That Wows, Stat!
• Pursue Growth & Learning
• Collaborate & Communicate
• Be Confident Yet Humble

Application Instructions

We are looking for A-Players to join our high-performing team. Our recruitment process includes:

1. Step 1: Application Review — Submit your resume and a video cover letter.
2. Step 2: 15-Minute Chat — Preliminary phone interview.
3. Step 3: Meet Our VP of Client Solutions — Conversation with your future manager and virtual exercises.
4. Step 4: Culture Fit Interview — Virtual video discussion with the team.
5. Step 5: Meet Our CEO — Virtual conversation with the Founder & CEO.
6. Step 6: Offer — Official offer contingent on reference check and background check.

We value diverse perspectives and welcome applicants who bring unique strengths. Not every candidate will meet every requirement, but if you have most of the skills and experience, consider applying.