Account Manager

Hilti Canada; Burnaby; On-site; CAD 79,000 - 85,000; Full time

Job summary

Hilti Canada is looking for an experienced Account Manager to act as a key contact for customers, fostering productivity and safety. This full-time, field-based role involves direct sales, customer consultations, and territory management, utilizing Salesforce for tracking interactions. Competitive salary, robust benefits, and opportunities for growth are offered.

Benefits

Medical, Dental, Vision benefits

Basic Life, AD&D insurance

Registered pension plan with matching

Generous Paid Time Off policy

Paid parental leave

Qualifications

• At least three years of outside sales experience.
• High School diploma or GED required; Bachelor’s preferred.
• Valid driver’s license needed.

Responsibilities

• Manage a portfolio of customer accounts and sales.
• Build relationships and maintain long-term customer connections.
• Track sales progress using Salesforce.

Skills

Outside Sales Experience

Territory Management

Customer Relationship Management

Time Management

Communication

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Salesforce

Job description

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What's the role?

Our account managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your own portfolio of customer accounts and be given ownership to build a work schedule that best suits you and your customers. You’ll make sales by maintaining customer relationships, demonstrating our latest tools on the spot, and providing high level customer consultation.

What's the role?

Our account managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety, and sustainability. You will manage your own portfolio of customer accounts and be given ownership to build a work schedule that best suits you and your customers. You’ll make sales by maintaining customer relationships, demonstrating our latest tools on the spot, and providing high level customer consultation.

Who is Hilti?

Hilti is making construction better by fulfilling our customers' promise as being the best partner for productivity, safety, and sustainability. We challenge norms to bring innovative, top-of-line solutions to the global construction industry, and beyond. Hilti is where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

• Building relationships – you’ll meet with customers at a moment’s notice or be actively present to capture the perfect business opportunity. You understand to create value in account(s) through long-term, profitable relationships
• Time and Territory Management (TTM) - creating a daily schedule (including presence on jobsites and client offices) to optimize client potential and sales productivity by zone territory
• Be a Hilti Champion – you’ll carry the technical knowledge to present high level customer consultations in your defined territory and represent the Hilti brand in the marketplace
• Tracking your progress – you’ll utilize Salesforce to record all the interactions you had to make a sale as reporting is a key part of this role

Hilti North America has been consecutively recognized in Selling Power’s Top 50 Companies to Sell For in the last 18 years, coming in at #6 in 2023.

What do we offer?

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $79,000 – $85,000 with bonus at target of $13,000-18,000.

In addition to a competitive base salary and uncapped bonus potential, we offer a robust benefits package including :

• Medical / Dental / Vision effective the first day of the month following employment
• Team member Only coverage premiums paid by Hilti
• Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
• Business Travel Accident paid by Hilti
• Basic Dependent Life Insurance paid by Hilti
• Option Life, AD&D, and Critical Illness for team member and dependents
• Short-term Disability paid by Hilti
• Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
• Generous Paid Time Off policy and holidays including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Up to five days per year of back-up daycare
• Employee Assistance Program (EAP), company-paid wellness screenings
• Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

What you need is :

• At least three years of outside sales experience – preferably in an environment with set targets
• Hands-on attitude – you'll be demonstrating our tools to our customers, using platforms such as Salesforce to keep track of everything, and collaborate with a variety of departments
• Maintain a valid driver’s license – we'll provide you with a company car, be sure you’re ready to drive
• Excellent time and territory management skills
• Must be able to walk on construction projects, climb scaffolding, and lift as much as 65 pounds at any given time
• Work a flexible and varied schedule
• Participate in the international business travel, to the United States for your initial training. Please note that any travel visa requirements will be your responsibility to obtain and needs to be in hand before applying
• High School diploma or GED required (now known as the CAED - Canadian Adult Education Credential); Bachelor’s degree preferred

Who should apply?

We are committed to caring for our people, which is why our retention has been over 90% for the last five years. It’s why we haven’t gone through any waves of layoffs – even during the COVID-19 pandemic. We value development, which is why 80-90% of our roles are filled internally. It’s why most of our account managers come from a non-construction background.

Success at Hilti comes down to teamwork and ability – the Hilti culture is contagious, and we have an excellent mix of people who are always looking to help one another.

This job is , meaning it is field-based and requires daily customer in-person interaction with your home serving as your office location

Working Conditions : Combination of home office, meetings, driving company vehicle to make sales calls at customer’s office, and making jobsite visits will be expected. Occasional overnight travel may be required. Adverse Working Conditions :

• Job requires walking on construction sites and uneven surfaces, and may include climbing scaffolding, ladders, and stairs during all seasons of the year
• Construction jobsites may also expose Account Managers to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites

Safety Equipment Required :

• Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, Occupational Safety & Health Association (OSHA), and General Contractors

Physical Requirements :

• Must be able to walk on construction projects, climb ladders and scaffolding, and able to lift and carry

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Construction, Industrial Machinery Manufacturing, and Civil Engineering

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