Account Management Specialist

AIA Indonesia; Markham; On-site; CAD 70,000 - 90,000; Full time

Job summary

AIA Indonesia is seeking an Account Management Specialist in Markham to manage and strengthen relationships with Employee Benefits and Pension clients. This role focuses on delivering high-quality service, driving customer satisfaction, and contributing to the company's growth through proactive client engagement.

Qualifications

• Minimum of a bachelor's degree; all majors are welcome.
• At least 5 years of experience in Account Management.
• Strong communication skills, both verbal and written, in English.

Responsibilities

• Manage relationships with Employee Benefits and Pension clients.
• Ensure professional, high-quality service to achieve customer satisfaction.
• Identify process improvement ideas for enhancing services.

Skills

Analytical thinking

Communication

Interpersonal skills

Negotiation skills

Problem solving

Customer service orientation

Education

Bachelor's degree

Job description

Direct message the job poster from AIA Indonesia

Talent Acquisition at AIA | We're hiring!

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

AIA is seeking an Account Management Specialist who will play a pivotal role in managing and strengthening relationships with our Employee Benefits (EB) and Pension clients. Acting as a trusted advisor, you will deliver professional, high-quality service that aligns with our commitment to excellence and supports the achievement of key Customer Service financial goals, including Value of New Business (VONB) and Cost of Risk (%COR) as per Best Estimate. Ability to foster trust, drive service excellence, and collaborate across teams will be essential to sustaining long-term client partnerships and contributing to the company’s growth.

• Proactively fostering good relationships and cooperation with EB and Pensions clients to create a better engagement journey to achieve client's satisfaction, maintain company's reputation as well as sales renewal.
• Ensure the professional and quality services to clients by timeline to achieve client's satisfaction and maintain company's reputation.
• Manage and provide solutions to the client's problems which might be major, complex, or long-standing problems that have not been by team.
• Initiate and execute strategy for client satisfaction and retention/loyalty. Identify process improvement ideas to enhance services and discuss the possible improvement for successful implementation.
• Manage the cross selling and up selling activities and strategy to targeted existing corporate clients.
• Build kind cooperation and coordination with business partners and ensure sales renewal of the clients to achieve the agreed sales target.
• Meeting with top level position/decision maker in the client organization that required broad and deep knowledge and understanding about the products, services, regulations, etc.
• Ensure to deliver SLA and compliance with SOP, to identify and close the gaps and evaluate where continues improvement can be made.
• Develop operating procedures, working instructions and quality measurement to achieve planned results and make corrective actions if results are not achieved.
• Ensure self-development to meet and deliver a high standard of professional service.
• Join CRM weekly meetings to discuss issues, share information and update so all are well informed and engaged.
• Collaborate closely with legal and/or compliance regarding legal and/or compliance aspect that relates to client transaction, cooperation agreement, regulations, policies, and procedures.
• Provide inputs or suggestions to the Head of CRM to increase product and service quality.
• Collaboration with New Business team on new clients
• Prepare and deliver presentation on cost utilization, customer budgeting for renewal and investment update on pension.

Qualifications:

• Minimum of a bachelor's degree; all majors are welcome.
• At least 5 years of experience in Account Management.
• General understanding of Life Insurance Operations, Financial Services, or Institutional Operations.
• Strong and fluent communication skills, both verbal and written, in English.
• Strong analytical thinking skills.
• Excellent communication, interpersonal, and negotiation skills; able to handle difficult individuals effectively.
• Capable of making quick and sound decisions, solving complex issues, self-motivated, and both target- and service-oriented.
• Positive attitude toward changes and challenges; high integrity; passionate, accountable, and a strong team player.
• Highly flexible, innovative, and creative; able to manage multiple responsibilities and tasks simultaneously.
• Proficient in meeting management and negotiation to achieve shared goals and objectives.
• Results-driven and committed to delivering high-quality customer service.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Customer Service

• Industries

  Insurance and Insurance and Employee Benefit Funds

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