Account Management Leader

HighlightTA; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

HighlightTA is seeking a senior commercial leader to oversee national client portfolios in a dynamic SaaS environment. Key responsibilities include leading customer engagement strategies and driving revenue retention with a talented team, leveraging over a decade of experience to foster client relationships and enhance company growth.

Qualifications

• 10+ years in customer success or sales, 4+ years in leadership in B2B SaaS.
• Experience leading teams in client retention and renewals.
• Strong analytical skills with CRM data.

Responsibilities

• Build strategies for retention and expansion across customers.
• Lead and coach client-facing professionals.
• Manage forecasting and pipeline for revenue targets.

Skills

Customer Success

Analytical Acumen

Relationship-Building

Tools

Salesforce

Gong

Salesloft

Job description

A high-growth SaaS company is seeking a senior commercial leader to oversee a national client portfolio and drive revenue retention and growth. This individual will lead a team focused on customer engagement, renewal strategy, and post-sale expansion efforts. This is a pivotal role for someone who thrives in a dynamic environment, enjoys leading teams through change, and is passionate about scaling customer relationships through insight, structure, and collaboration.

Key Focus Areas:

• Build and execute strategies that drive retention and expansion across a large and diverse customer base.

• Lead and coach a team of experienced client-facing professionals, fostering a high performance culture and supporting professional growth.

• Develop structured outreach and engagement approaches that align with customer journeys and business priorities.

• Own forecasting and pipeline management, ensuring revenue targets are met through accurate projections and strategic follow-through.

• Collaborate closely with cross-functional teams including product, marketing, finance, legal, and customer success to ensure operational alignment.

• Represent the customer perspective by sharing insights on market shifts, competitive positioning, and product feedback to influence broader strategy.
  

What You Bring:

• 10+ years of experience in customer success, account management, or sales, including 4+ years in a leadership capacity within a B2B SaaS company.

• Demonstrated success leading teams responsible for client retention, renewals, and expansion revenue.

• Strong analytical acumen and the ability to use CRM data to identify trends and opportunities.

• Confidence in navigating complex contract discussions and aligning customer needs to business outcomes.

• A structured approach to coaching, team development, and performance management.

• Familiarity with common enablement tools and sales methodologies (e.g., Salesforce, Gong, Salesloft, MEDDIC, Challenger, etc.).

• Excellent communication and relationship-building skills at the executive level.

This is a unique opportunity to lead a team that directly impacts company growth, working alongside a supportive executive team at a company known for innovation and customer centricity.

About HighlightTA

This opportunity is presented by HighlightTA, your on-demand talent team. We make hiring easy with flexible, on-demand talent solutions. We partner with startups and scale-ups to embed talent partners, lead recruitment projects, and manage full talent functions. Our data-driven approach ensures fast hiring and access to top-tier talent, while flexible terms help you save time and reduce costs. Follow us on Linkedin to learn more.